Service Improvement Manager

Service Improvement Manager

• Location: Wellington


• Salary: $142,124.00


• Permanent Employee

About us

Te Tari Pūreke – Firearms Safety Authority is New Zealand’s Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.

To achieve this, Te Tari Pūreke delivers four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms.

We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.

About the role

The Service Improvement Manager supports the development of the regulatory service improvement strategy and owns the continuous improvement framework. This role uses insights from across the group to make recommendations on improvements that enable Te Tari Pūreke to meet its strategic objectives and become a responsive regulator.

You will:

• Own and maintain a continuous improvement framework


• Coordinate delivery of service improvement projects and work programmes


• Analyse processes and lead change initiatives to improve efficiency


• Build strong relationships across internal teams and external stakeholders

This is a leadership role with direct reports, requiring strategic thinking, strong relationship management, and a solutions-focused mindset.

Key Deliverables:

• Contribute to the development and implementation of a ‘best-in-class’ continuous improvement strategy


• Coordinate communication of improvements and changes across workstreams


• Support delivery of better value and efficiency through process improvement


• Monitor risks and issues and ensure timely resolution


• Complete post-implementation reviews and identify future improvements


• Build collaborative relationships across Te Tari Pūreke and wider Police

Working at Te Tari Pūreke in NZ Police

Come and join a team passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world. We collaborate closely with the Ministry of Justice and NZ Police to continuously improve our approach across the firearms regulatory environment.

We value professionalism, respect, integrity, commitment to Māori and the Treaty, empathy, and diversity. If you want to contribute to keeping our communities safe and enjoy purposeful and meaningful work, join our highly motivated team.

If you want to contribute to keeping our communities safe and enjoy purposeful and meaningful work then come join our highly motivated team.

External: This role is Leading Leaders level. You can refer to Indicators for Success for further information on the requirements.

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/01-2026/service_improvement_manager_te_tari_pureke.pdf

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Salary 

This position is covered by a collective agreement and salary will commence at $142,124.00 dependent on skills and experience relevant to the role.

Apply Now

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system.

If you have any questions about this vacancy, please contact [email protected]

Please note: Deadline for applications is 5:00 pm Wednesday 11th February 2026. Applications will be reviewed as they are received. Depending on the volume of interest, this role may close within 7 days of being advertised.