Service Manager - Hamilton

Job reference - 36377

• Leading franchise automotive workshop
• Top remuneration and company car
• Opportunities for professional development and career advancement

Access 32 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991. We are currently seeking a dynamic and experienced Service Manager to lead the service department for a top franchise automotive dealership in the beautiful Hamilton area. Benefits

• Competitive salary
• Company car
• Opportunities for professional development and career advancement
• Supportive and collaborative team culture where your contributions are valued and recognised
• State-of-the-art service bays, equipment, and technology to help your team perform at their best
• This is a full time, permanent role offering a minimum of 40 hours per week

The company
Recognised as a leading automotive franchise dealership committed to providing exceptional service and support to their customers. This employer prides themselves on their high-quality service, extensive inventory, and a team of dedicated professionals who ensure their customers receive the best care possible. Responsibilities

• Lead and manage the service department team including technicians, service advisors, and support staff
• Monitor key performance indicators (KPIs) and take corrective actions as necessary
• Develop and implement strategies to improve service efficiency, profitability, and customer satisfaction
• Maintain accurate records of all service activities and prepare regular reports for senior management
• Day-to-day training of service advisors, call centre staff, and other customer facing staff
• Oversee the warranty department

Skills sought

• At least 3 years of proven experience as a Service Manager within an automotive dealership or automotive service environment
• Excellent leadership and team management skills
• Ability to analyse and improve service processes, performance, and achievement of KPIs
• Exceptional customer service and communication abilities
• Proficiency with dealership management software and Microsoft Office Suite
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome. If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200. You can also visit the job board on our website to view further vacancies Jobcorp owned companies include Jobcorp NZ Ltd, Jobcorp Immigration, Automotive Employment NZ and Property Employment NZ. Our company has business interests in recruitment, the provision of immigration advice, and the provision of employment relations advice. #J-18808-Ljbffr