Shared Services Co ordinator - Continuous Learning Opportunities

RMHC® New Zealand supports families with a child in hospital away from home.

The Ronald McDonald House® and Ronald McDonald Family Room® programmes take care of the practical things in life so that families can focus on what really matters – each other.

On average we provide roughly 4,000 families annually across New Zealand with accommodation free of charge, saving them over $6 million collectively. We are part of a global network which is now over 40 years old, and RMHC has Houses operating in over 62 countries.

The Opportunity

A fantastic opportunity has become available to join our Shared Services team. Reporting to the Shared Services Project Manager, you will be responsible for providing national administration support on an organisational level to ensure workplace effectiveness, efficiency, and safety.

The role-holder will be tasked with varied administrative duties that may include but are not limited to project as well as general administration support to MarComms, Operations, Revenue Generation, Finance and People & Culture teams.

Key responsibilities include:

· Daily data entry into our donor database, meticulously updating records and sending acknowledgements to our donors

· Monitoring, triaging, and responding to enquiries from our 0800 number, our website, and email inboxes.

· Supporting our Operational teams e.g. stock takes

· Administrative support on organisational projects

· Identification of opportunities to streamline/automate administrative processes

The Successful Applicant

The successful applicant will display the following qualities:

· 2+ years’ experience in an administration or system administration role

· Strong customer service focus with exceptional interpersonal, verbal and written communication skills

· Experience with Microsoft office 365 applications to a mid to advanced level

· Strong planning and organisational skills with high attention to detail and ability to work collaboratively.

· Ability to problem solve and proactively manage multiple projects/tasks and deadlines

· Previous experience using business information systems, such as CRM or accounting platforms (bonus points for prior experience with Salesforce)

This is not a hide-behind-your-screen administration position - we are in search of someone who is confident and has the motivation and initiative to make this position their own. A strong customer service focus, can-do attitude, and your proven ability to build relationships across the organisation will see you go far in this role.

What’s on Offer

At RMHC New Zealand we listen, we care, we provide, and we act with compassion to a make a world of difference in someone’s day – and yours. Join a team that is passionate about keeping families close, in a work environment that is rewarding, fun, family friendly and inspiring. You will enjoy training and development opportunities.

Eligibility to work in New Zealand is mandatory - this includes holding a valid work visa that covers the whole period of employment.

As best practice, applicants may be asked to provide proof of Covid-19 vaccination prior to commencing this role and will be required to complete a satisfactory NZ Police Vetting application. Please note we conduct reference checks as part of our recruitment process.