Shop Manager

New Zealand Red Cross is a National Society member of the International Federation of Red Cross and Red Crescent Societies (IFRC), the world's largest humanitarian organisation. Our organisation has over 8,000 members and staff who contribute to the Red Cross’s mission of improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience. More information can be found at .

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in New Zealand, the Pacific and around the world in times of need and support them in strengthening their resilience. Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

• Be part of a team that shares your passion.
• Our organisation is made up of diverse and dedicated individuals.
• We value our employees as much as we value their work.

Diversity, inclusion and belonging

We strive to provide an environment where all staff and volunteers can thrive and have a sense of belonging- at a systemic, procedural, and individual level. We are committed to represent the communities we serve and to increase diversity throughout our people and leadership.

We know that a diverse and inclusive team helps us meet the needs of our clients and we welcome candidates from every ethnicity, national origin, gender identity, age and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Both paid, volunteer and community experience shape the skills and knowledge you bring to your application, so please share this within your application.

Work that benefits you

Creating a flexible and healthy work environment for our teams is important to us. We offer a wide range of in person and virtual roles to suit different operational needs, for casual and / or short-term contracts to full-time, permanent positions. Our benefits differ based on contract type and job level.

Work / life balance

We want our team to flourish in their roles at work—and in the many other roles in their lives. Offering flexible virtual/hybrid work for some roles allows our staff to balance their personal and professional priorities. In addition to a competitive salary package we offer, career development, annual flu vaccination, discounts on Southern Cross health insurance, five weeks annual leave.

Here are some ways we encourage this:

• Green Team – sustainability network bringing together diverse knowledge to strength the sustainability of New Zealand Red Cross and the people we serve.
• The option to explore flexible working that suits your needs and ours.

Job Type: Permanent Full-Time (37.5 hours per week).

In this role you will:

• Oversee day-to-day operations of the shop, including opening and closing procedures;
• Provide exceptional customer service by assisting customers with inquiries, purchases, and resolving any issues or concerns;
• Coordinating and Training Volunteer Staff;
• Manage cash transactions accurately and responsibly, including balancing cash registers at the end of each shift;
• Train and supervise staff members, ensuring they adhere to company policies and procedures.

To be successful you will have:

• Strong communication and interpersonal skills;
• Ability to work independently and as part of team;
• Flexibility to work varying shifts;
• Experience/interest in working with volunteers;
• Second hand retail/fashion experience would be an advantage;
• Able to accept and process donations in a timely manner;
• Ensuring all goods are priced with in the Price guidelines;
• Have the ability to train coach others - staff and volunteers;
• Ensuring all goods are priced with in the Price guidelines.

Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.

All applications MUST be submitted online which requires uploading the below details

• A recent copy of CV/Resume
• Passport
• Right to Work ( If Not NZ Citizen)

You must have the right to live and work in New Zealand to be considered for this job,  Applications close at 05:00 Pm on 27/06/2024

If you wish to discuss this opportunity or for further information, please contact kate Messervy at [email protected]

Note:  We reserve the right to close applications before the closing date, so please register your interest early.