Shore Services Assistant (Perm/Full-time)

About us

Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.

Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.

About the role

We’re looking for a reliable and proactive Shore Services Assistant to join our small, fast-paced team based at Queens Wharf in the heart of Auckland’s CBD. This full-time, permanent position plays a key role within our Marine Operations Department, helping to ensure our vessels are serviced efficiently and effectively.

As we operate 7 days a week, 365 days a year, this is a rostered role that includes early starts, weekends, and public holidays. Shifts start between 4.30am - 9am and finish latest 6pm

Key responsibilities:

• Waste management support: Assist with the coordination of vessel waste pump-outs, maintaining radio communication with operations to manage scheduling.


• Food and beverage logistics: Monitor stock levels, restock supplies, and maintain a tidy and organised storage area for onboard food and beverage services.


• Freight coordination: Manage the movement of freight to and from Waiheke. This includes regular physical tasks and heavy lifting.


• Lost property handling: Communicate with customers regarding items left on vessels. Strong communication and customer service skills are essential for engaging with both internal and external clients.


• Uniform and admin support: Assist with the management of staff uniforms and provide general administrative support as required.
  

This is a hands-on, physically active role suited to someone who enjoys working as part of a team in a dynamic environment and takes pride in supporting operational excellence behind the scenes.

About you

• Must hold a full Class 1 driver’s licence and have access to your own reliable vehicle, or live within walking distance of the Auckland CBD ferry terminal. Due to early morning starts and shift work, reliable transport is essential.


• Strong organisational skills and excellent time management, with the ability to prioritise tasks and respond quickly to operational needs. A clear sense of urgency and the ability to stay focused under pressure are key to success in this fast-paced environment.


• A flexible approach to working hours is required, as this is a rostered position involving early mornings, weekends, and public holidays.


• Previous freight handling or warehouse experience is an advantage, but not essential. Full training will be provided to the right candidate with the right attitude and willingness to learn.

About our benefits and perks (T&C's apply)

• Free ferry travel for work


• Free annual flu shots and EAP (employee assistance program)


• Access to discounted gym memberships (Auckland Council) and discounted healthcare (Southern Cross)


• Discount at SpecSavers for employees and their family


• Opportunity to work with a fun down-to-earth team.

*Candidates must have the right to work in NZ to be considered for this role. 

* As part of the recruitment process you will be required to undergo pre-employment screening including medical, drug and alcohol and reference checks. 

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.