Staff Site Reliability Engineer

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

About the role 

As a Staff Site Reliability Engineer, you’ll be responsible for implementing changes to cloud infrastructure (across Azure and Google Cloud Platform), understanding and improving reliability, cost and scale, and partnering with engineering streams to ensure they understand how their code is running in production. You will help us to set technical standards, drive best practices across teams and influence architectural decisions that have a significant impact on service reliability and operational efficiency. We have a modern stack, and from day to day you may be doing things like:

• Managing incidents with Rootly
• Analysing observability signals with Honeycomb and SumoLogic
• Managing container based workloads (using Cloud Run, Azure Container Apps, AKS and GKE)
• Managing routing, security and workers in Cloudflare
• Managing Infrastructure with Terraform

Practically this will involve:

• Driving our observability strategy, including OpenTelemetry adoption and standardisation across .NET services and cloud infrastructure, ensuring consistent and actionable telemetry
• Designing, implementing and maintaining cloud infrastructure and services (across Google Cloud Platform and Azure) using Terraform, with a focus on module governance, state management and scalable patterns
• Building and improving CI/CD pipelines using GitHub Actions and Octopus Deploy, including designing reusable frameworks and patterns that standardise deployment practices and improve developer velocity
• Mentoring and coaching other engineers, broadening the technical capabilities of teams and enabling them to build and run reliable services
• Participating in incident management, including post-mortems and driving systemic improvements from incident learnings
• Influencing the product roadmap and working with engineering and product counterparts to improve the resiliency, reliability and scalability of the Auror product
• Proactively identifying scalability and reliability issues within our systems and architecting solutions to address them, with a planning horizon of 6-12 months
• Participating in a shared on-call rotation (1 out of every 4 weeks)

This role reports to Nigel Wright, Director of Platform Engineering

I’m an experienced and passionate SRE/Platform Engineering leader who gets real joy from automation, reducing shipping friction from engineering teams, and enabling them to understand just what their code is doing in production. I’ve worn many hats in my journey to get here (Support, DevOps Consultant, Technical Presales, SRE IC, Director of Security) and this has given me a somewhat unique perspective which mainly manifests as a DEEP sense of customer empathy, and engineering pain points. I’ve been leaning in on using AI to help speed up building internal tooling and reducing toil, and there is a strong place in in the SRE world for well guided, context-rich AI agents to help us focus on the truly important things such as reliability, scalability and “are our customers actually getting value from the things we are shipping”. I’m still very much “on the tools”, and this is something that brings me great joy! 

Outside of work, I play bass in a couple of bands and am on the eternal quest to find / cook the perfect cheeseburger. 

• Infrastructure as Code (Terraform) - You bring strong, hands-on Terraform experience in production environments. You’re comfortable designing and maintaining reusable modules, managing state safely, troubleshooting complex issues, and evolving infrastructure using best practices. You can contribute immediately without needing to ramp up on alternative IaC tools.
• .NET Proficiency - You have solid working experience with .NET systems and a good understanding of tracing and observability concepts. You’re confident navigating existing codebases, making thoughtful changes, and testing them appropriately. While you don’t need to be a deep specialist, you can reason clearly about application behaviour and system impact.
• Multi-Cloud Experience (GCP Preferred) - You’ve worked in multi-cloud environments, ideally with strong exposure to GCP. We use Azure and GCP, so it’s expected you would have a solid understanding of Azure. AWS experience is welcome where you can demonstrate transferable cloud principles. We value adaptability across platforms over experience limited to a single cloud provider.
• Incident Leadership & Operational Experience - You’ve played an active role in incident response and have led large-scale or complex incidents as an Incident Commander (or equivalent). You understand the operational and communication challenges involved and can lead calmly, clearly, and effectively under pressure.
• High Agency & Ownership - You take initiative and proactively identify problems before they escalate. You don’t wait for direction — you step into ambiguity, take accountability, and drive outcomes with urgency and care.
• Emotional Intelligence & Low Ego - You communicate clearly and respectfully, value diverse perspectives, and contribute positively to team culture. You’re open to feedback, collaborate well across functions, and prioritise collective success over individual recognition.
• Curiosity, Ambition & Empathy - You’re motivated to improve systems and outcomes, asking thoughtful questions and seeking deeper understanding. You balance ambition with empathy, ensuring high performance supports — rather than undermines — team cohesion and psychological safety.
  

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

• Competitive salary Range: Depending on level of experience of $145 - 185NZD per year (IC4)

• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Health Care Plan: In partnership with Nib, Auror covers 100% of the cost of your individual health insurance plan.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days,  and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.