Store Manager - Queenstown And Frankton Outlet

We're on the hunt for a Retail Manager to lead the charge at our two Queenstown locations — our brand store and our outlet. This is an exciting opportunity to step into a key leadership role, drive performance, and help shape the future of our retail experience.

Do you thrive in a fast-paced retail environment and love action and adventure and have a passion for sustainability? Are you a natural leader who can inspire a team to deliver outstanding customer experiences? If so, we want to hear from you!

At Mons Royale, we believe in the benefits of action and adventure sports. The problem is that the clothing designed for these sports is not good for the planet. We want to change that. Our mission is to shift the rider from synthetics to natural fibres. We are a growing brand with a big mission. To help us achieve this, we’re on the hunt for a Store Manager to lead our retail team in Our New Brand Store in Britomart.

What You’ll Do

As our Retail Manager, you’ll oversee all aspects of retail across both stores, making sure each location hits its goals while delivering an incredible experience for every customer. Working closely with the National Retail Manager and our global team, you’ll drive sales, build community connections and cultivate a customer-first culture.

Responsibilities

• Lead, motivate, and develop a high-performing team to exceed KPIs and sales targets, expectation to lead from the floor 75% of the time at both locations.
• Deliver an exceptional in-store experience that aligns with the Mons Royale brand and values.
• Manage store operations, including stock control and pricing, cash handling, security, and visual merchandising.
• Bring the brand to life through local activations, events, and partnerships
• Champion in-store training to grow product knowledge and sales confidence
• Keep stores compliant, safe, and aligned with company standards
• Act as the key link between stores and HQ — sharing insights, ideas, and opportunities

• Proven experience in a senior retail leadership role with a track record of driving sales and leading a team.

• Driven by sales targets and KPI's
• Strong problem-solving skills and the ability to think on your feet in a fast-moving environment.
• Passion for sustainability, outdoor sports, and the Mons Royale brand mission.
• Solid understanding of retail operations, including POS systems, stock management, and customer service best practices.

• A proactive, hands-on approach with the ability to build an inclusive and motivated team culture.
• An experienced retail leader, ideally with multi-site or high-volume experience.

Competitive Salary, Seasonal Product Allowance & Industry Discounts
Get access to Mons Royale gear and discounts across the outdoor industry.

Team Building Activities and Incentives
From staff rides to community events, we believe in fostering strong team connections both in and outside of work.

Opportunity for Growth.Mons Royale is a fast-growing brand in the action and adventure sports space with lots of opportunities for career development, within and outside NZ.

Mountain Town Lifestyle & Flexibility. We are based in mountain towns because we value time spent in the mountains and want to enable and encourage our staff to achieve a work/life balance. While we do work hard and put in the hours, we also believe in the value of having a life outside of the workplace.

We value people and our team. Company culture is important to us. We're often together in the mountains, or catching up for a happy-hour bike ride. With offices in Squamish, Innsbruck, and our hometown of Wanaka, Mons is comprised of a globally diverse workforce. We hire great people from a wide variety of backgrounds and therefore all qualified applicants receive consideration for employment.

Embracing the entrepreneurial spirit. Being a part of a fast-growing brand means that there’s never a dull moment and that you’ll likely be involved in a lot of opportunities that may fall outside of your typical job description. Whether it be helping with an event or being a part of cross-functional meetings, there are always new things to learn.

If you’re ready to take the next step in your retail career and align your passion for the outdoors with a company making a difference, we’d love to hear from you!

Please note, the vacancy may be filled before the closing date, so we encourage early applications.