Student Services Insights Analyst

Te Whiwhinga mahi | The opportunity   

The University of Auckland is seeking a Student Services Insights Analyst to join our high-performing Planning and Information Office.  

The Student Services Insights Analyst role is focused on the strategic, tactical and operational information needs of the University.  The role will meet the information needs of senior Student and Academic Services staff, and their stakeholders, through understanding, enhancing, and drawing actionable insights from the student services related information available in the University’s Data and Analytics platform.    

The Student Services Insights Analyst role is embedded within Student and Academic Services and reports to the Planning and Information Office.  The role will contribute to the University’s Analyst network, providing data and subject matter expertise, and advice to optimise the design and implementation of BI solutions that deliver value, and surface actionable data-driven insights for internal customers.   

This is a fulltime (37.5 hours/ week) permanent opportunity, with a salary range will be between $83,300-$89,200 and will be dependent on experience.   

For more detailed information, please refer to the Position Description.  

About the team | Mō tō mātou rōpū  

The Planning and Information Office (PIO) is the unit within the University that leads and coordinates strategic and operational planning for the University. This is achieved by providing a range of information, support and advice, including the provision of strategic, tactical and operational information; monitoring and assessing the institution’s performance; coordinating the planning process and developing; data science, data governance and maintaining the University’s repositories of business information.  

PIO collates, analyses and publishes a wide range of information to meet internal and external reporting and quality assurance requirements, ensuring that the information produced is nuanced to provide intelligence which reflects the external policy environment and supports internal needs. The Office has primary responsibility for the development and implementation of key performance indicators that monitor the achievement of the University’s Strategic Plan, monitoring and advising on the quality of institutional information, supports the development and maintenance of the University Data Warehouse and provides a range of analyses from structured and un-structured data sources.  

While reporting through to the Planning and Information Office, this role will be embedded within the Student and Academic Services team and as such will have contact with stakeholders across the Student Services Function.  

This is an excellent opportunity to make your mark by both shaping and enhancing the delivery of mana-enhancing services within the Student and Academic Services team.  

Important Skills | Nga Pūkenga Motuhake  

• Strong stakeholder engagement skills;  
• Demonstrated experience utilising analytics and reporting methodologies to identify and communicate areas of concern or improvements opportunities to diverse stakeholders;  
• Comfortable designing, developing and enhancing dashboards and reports using business intelligence tools such as MicroStrategy, PowerBI or similar;  

Ngā āhuatanga kei a mātou | What we offer 

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.  

The University is committed to providing an excellent working environment through: 

• Flexible employment practices (including working from home, flexible hours) 
• Up to 6.75% company superannuation scheme 
• A competitive salary with five weeks’ annual leave  

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.  

For more information please visit Staff Benefits. 

Waipapa Taumata Rau | The University of Auckland 

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.   

Me pēhea te tuku tono | How to apply 

Applications must be submitted online, by the closing date of 25th May 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above. 

Please reach out to Ksenia Kiykova via [email protected] if you have specific questions. Please note we are happy to answer your questions, but we do not accept applications by email. 

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz