Student Support Adviser - International Short Course

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university, recognised internationally for research, teaching excellence, and strong connections with our communities. We have six academic faculties, two large-scale research institutes and a number of professional service divisions.

Te Whiwhinga mahi | The opportunity

We are seeking an International Short Course Student Support Adviser to join our Te Papa Manaaki Campus Care Team and play a key role in ensuring international short course participants feel welcome, supported, and able to make the most of their time at Waipapa Taumata Rau.

Key responsibilities of the role include, but are not limited to:

• Welcoming and orienting international short course students to the University and helping them access relevant services
• Providing pastoral care and responding to wellbeing needs, including referrals to specialist services where appropriate
• Supporting students’ co-curricular involvement and building a sense of belonging
• Coordinating with services across the University and external providers to ensure a consistent, high-quality student experience
• Maintaining accurate student records in the CRM system

This is a full time (37.5 hours per week), 12-month fixed term position. 

On occasion, you may be required to work outside normal business hours to support student arrivals and departures (for example, airport pickups or transfers to accommodation).



The remuneration range for this role is between $66,801 - $77,800 per annum, depending on skills and experience.



For more information about this role, please refer to the Position Description.

He kōrero mōu | About you

We are looking for someone who is warm, approachable, and has excellent attention to detail. Our preferred candidate will bring:

• A tertiary qualification or equivalent experience
• At least three years’ experience working with diverse student populations; domestic, international and professional, and be able to understand their needs.
• A full, clean New Zealand driver’s licence
• Strong relationship-building and communication skills, with a caring and student-centred approach
• Experience providing pastoral care support to students or young people (highly desirable)
• The ability to start work almost immediately, ideally by 20 October 2025, ahead of programmes commencing in November

Ngā āhuatanga kei a mātou | What we offer

The University is committed to providing an excellent working environment through:

• Flexible employment practices
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Thursday 25 September 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.



Due to the need to fill this position quickly, we will be reviewing applications as they are received, and the advert may close early. Please note that we are seeking someone who is able to start by 20 October 2025.

If you have any questions about this role please get in touch with Maxine Ma for a confidential discussion via [email protected]. Please note we are happy to answer your questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz