Support Technician - Start Now

An exciting opportunity in a dynamic company for an enthusiastic, self-motivated person with great interpersonal skills to technically support clients. Our customers are spread across the greater Wellington region, overseas and range from large corporate to small private clients.  

It will involve providing onsite and remote support and will include M365, server administration and maintenance.  The environment is diverse and challenging and will provide opportunity to gain a wider breadth of experience within a supportive team. 

Aiscorp has a strong team collaborative culture and we look for people that will fit well within our team and will actively promote our values.

This role will be focused on supporting our commercial client base. 
 

Technical requirements: 

• 3-5 years experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Preferably a Diploma in IT level 5 or above
• Microsoft qualifications desirable

Experience in:

• Desktop and server related troubleshooting, repair and management
• MS365 and/or G Suite experience
• Windows Operating Systems and familiarity with macOS, IOS and Chrome
• Installing, configuring and troubleshooting software
• Managing Users and Devices in AD and Azure AD
• Understanding of virtualized environments (VMWare and Hyper-V)
• Understanding of Network switching and routing
• Familiarity with remote desktop applications and help desk software 

Other requirements: 

• Great communication skills
• Taking ownership of customer issues reported and seeing problems through to resolution
• The ability to manage your time effectively, work under pressure and meet deadlines
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• A strong desire to play your part in keeping up our excellent reputation for service and reliability
• Ability to provide step-by-step technical help, both written and verbal
• Self-motivation that enables you to work autonomously and consistently
• You must have a current NZ Drivers' Licence and be able to pass a NZ Police check

The successful applicant will be: 

• Passionate about good service and delivering a high-quality solution
• Able and willing to learn and ‘keep on the edge’
• A team player who is willing to work as part of a dynamic and successful team
• Able to quickly build rapport with clients
• Able to use initiative effectively
• Able to effectively prioritise and execute tasks in a high pressure environment

Applicants for this position must have NZ residency or a valid NZ work visa, be able to pass a NZ Police vetting check and must be able to attend an interview in Wellington. The ability to commence this position as soon as possible, in Wellington, is important.  

This role is a fantastic opportunity to commence your career and know that you’re a vital part in this company’s success. If this description ticks all your boxes, then we look forward to your application through SEEK  including your CV and cover letter.