Support Technician - with Growth Opportunities

About the Company & Culture: 

We are looking for a superstar IT Technician on behalf of our client who is an industry leader in providing music and entertainment services. The office culture is fun, fast paced and the team likes to work hard, play hard. You’ll need to bring your sense of humour – and a thick skin!

About the role: 

As an IT Technician, you will be responsible for maintaining and operating computer systems and networks. You will manage on-site and cloud-based server infrastructure, provide technical support to the Client Service team, and ensure clients' needs are met effectively.
 
About you:
 
We're looking for someone who is responsible and self-motivated, who thrives in a busy environment. You should be proactive in researching and implementing technical solutions and comfortable proposing creative ideas to solve problems. Excellent communication skills are a must, along with the ability to adapt to changing priorities and work both independently and as part of a team.

Main responsibilities:

• Maintain on-site network infrastructure in a mixed OS environment, backups and offsite archiving, UPS and disaster recovery systems
• Manage software licensing, antivirus solutions and Microsoft 365 Cloud environments
• Assist with infrastructure projects and cloud migrations
• Support delivery of technical support and product training to both AMS Nightlife clients and internal staff
• Fault diagnosis and resolution
• Contribute to the creation, testing and ongoing updating of documentation
• Escalate on-going issues that creates strain on the client relationship to ensure clients get an exceptional level of support and provide after hours phone support where required

Qualifications and Experience:

• Two years experience in an IT based role
• Knowledge of Microsoft systems
• Experience with managing Linux (Debian) based servers and working with Ubiquiti networking equipment is desirable
• Skill in hardware and software fault finding and resolution
• Experience working in a client service, support or other client-facing role preferred
• Certificate, Diploma or Bachelor qualifications in IT desirable 

 
 How to Apply:
 
If you're dedicated to continuous improvement, enjoy sharing knowledge with others, and approach challenges with a well-ordered mindset, we want to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications to [email protected]
 
**please note, you must hold a NZ working rights to be considered for this role.