Supported Housing Pathway Keyworker - Casual

Supported Housing Pathways Key Worker

• Casual position 


• Base Salary + EAP Services


• Rotorua area + Inclusive & Supportive Team Environment

About Lifewise | Mō Lifewise

Lifewise is a New Zealand non-for-profit organisation that works interdependently with Airedale Property Trust and the Methodist Mission Northern. Across The Three Trusts we have over 400 employees who provide a broad range of social services in Auckland and Rotorua.

• Lifewise Rotorua is a provider of embedded supported accommodation, in a therapeutic environment of 24/7 care. We are dedicated to supporting marginalised people through recovery from addictions and trauma. 
  
  
  
  • Demonstrate your leadership as the Supported Housing Pathway (SHP) Key Worker for our Lifewise Rotorua service reporting to the SHP Team Leader. Work alongside a passionate team to support the needs of people experiencing chronic homelessness in the Bay of Plenty region.
  
  
  
  

About the role | Mō te tūranga

As a Supported Housing Pathway Key Worker you will support rapid access to permanent housing and on-site support to people experiencing chronic homelessness.

You will uncover and unleash the strengths of the people you are working with and walk alongside them as they determine their futures, based on their own choices, and self-determined goals. You will provide intensive, often long-term support based on these goals.  You will continue to walk alongside people on their recovery journey as they build a sense of wellbeing and strong positive community connections.

You will have extraordinary interpersonal skills, patience and empathy to build trusting relationships with the manaha and their whānau. 

Duties | Mahi

As a member of the team, which has a kaupapa Māori approach, you are responsible for acknowledging and enhancing the mana of the people we work with. Supporting and equipping participants with skills and knowledge to be successful in sustaining a future in a private or public home that meets their needs. A key aspect of the service is supporting participants to improve health and wellbeing by working in groups and one on one to find pathways of success that work for the participant.  A key aspect of the role is building trusting relationships and to support participants to reintegrate into society. This involves providing a range of holistic support to promote wellbeing, including:

Person led intensive case management

Supporting participants through a case management approach, the goal of which is to help them with housing and maintaining their housing and achieve an optimum quality of life through developing plans, enhancing life skills, addressing health and mental health needs, engaging in meaningful activities and building social and community relations.

Emotional Support

This relational aspect of support includes active listening, reframing, facilitating communication, building motivation and confidence. 

Informational / Educational Support

Provision of information and education to help people to achieve their goals and aspirations.

Navigation

Helping people find out about, connect to and use the resources and services that are available to them.

Direct Support

Doing things with (rather than for) people in order that they build skills, confidence, change behaviours or circumstances.

Skills & Experience | Pukenga & wheako

• Relevant qualification or experience in one of the following fields: social work, nursing, psychology, mental health, alcohol and other drugs, occupational therapy, counselling, social sciences, community development, sociology, support work, peer or consumer advisor.


• Cultural competencies with knowledge of tikanga me te reo Māori.


• Positivity, flexibility, confidence and compassion with a non-judgmental attitude.


• Resilience, with the ability to work in an environment of chaos or unpredictability.


• Demonstrated ability to maintain professional integrity and self-care.


• Have experience in working alongside people with mental health issues, substance abuse and/or trauma.


• Excellent interpersonal and communication skills (verbal, written and computer literacy)


• Knowledge or understanding of motivational interviewing, harm reduction and trauma informed care.


• Computer literacy and skill in the use of computers and related software applications.


• Excellent report writing skills.


• High attention to detail.


• A clean, current full driver's license is essential and a willingness to drive the organisation vehicles if needed.

Culture | Ahurea

At The Three Trusts', we value Arohanui, Maia, Whakaute & Ngākau Pono (compassion, courage, respect, & integrity).

The role is community-based and focuses on providing strengths-based support services and activities by working collaboratively with whānau, identifying their needs, and finding practical solutions that will assist them towards independent living and reconnection to the community. If you are excited to join a team that is passionate about supporting the journey of whānau, can work on rostered shifts and weekends, and have experienced a life-changing journey…we are waiting for you!

If you need further details, please contact, Gillian Tangi: [email protected]

Closing date: 08/09/2025