Systems Administrator (SNZ)

For over 100 years, Shimano has concentrated on precision engineering, innovative merchandise and been a proven market leader in the supply of cycling and fishing products worldwide. As a business we are always looking to improve, create, innovate and resonate not only with our customers but with our internal teams. 

We are seeking to employ an onsite Systems Administrator to join our head office team in Auckland, reporting to the IT Manager in Sydney, Australia.

The Systems Administrator will be responsible for providing IT support to our Australian and New Zealand employees. 

The duties include but do not limit: 

• Pronto ERP System support, Cognos Reporting, Trueforms Printing.


• Deliver 2nd level remote hardware and software/OS support services to staff in Australia and NZ to resolve product use, problems and questions relating to enterprise systems, networks, and application software, as well as desktop & Mobile phone applications.


• Office 365 Support/Maintenance with Japan Support office


• Responsible for user administration & monitoring of servers.


• Perform daily checks on servers and analyse logs.


• Coordinate critical customer issues as well as new product and/or system implementations.


• Document BAU Practices Incident management (BAU Incidents Break/Fix) and change management (BAU Changes – Patching/Firmware changes).


• Relay alerts and situation status information to both client and 3rd party Vendors.


• Provide training to End Users for Shimano Business applications.

To be successful in this role you will need to demonstrate experience in:

• Pronto ERP Knowledge/Experience


• Windows Servers 2019/2022 (mandatory)


• Hyper-V (mandatory)


• Active Directory (mandatory)


• Palo Device support


• Microsoft Office 365 Suite of applications, Teams, SharePoint, One Drive, training Users on the Applications and systems


• DNS, DHCP.


• Service Requests, Incident and Change Management Freshworks/(SNOW) or any other ticketing systems.

• Previous experience in a BAU server support role is preferred.  


• 5 days per week on site.

To apply, go to https://shimanoaustralia.bamboohr.com/careers/.  Your application is to include a cover letter outlining your suitability for this role, noting your base salary expectations, and attaching an updated resume.   

Due to the high volume number of applications we receive, only candidates who align to our criteria will be contacted for further discussion.  Interviews may commence prior to the closing date, Thursday 3rd April 2025.

The vacancy will remain open until the successful candidate is appointed. Only applicants with full New Zealand working rights will be considered.    No recruitment agencies please.