Systems and Platforms Practice Lead

About Us

Voyager is your true-blue, down-to-earth, 100% Kiwi owned telecommunications provider. We deliver ultra-fast broadband, voice, domain name, and hosting services to thousands of businesses and homes around New Zealand.

We're focused on keeping Kiwis connected and helping companies across New Zealand do business better by being a true partner. Our extensive knowledge of all things digital combined with our friendly, helpful technology experts to make Voyager the right choice.

Check us out on our various social media platforms and visit our YouTube channel for a peek at what life at Voyager is like, including our iconic Christmas video!

What will you do?

This is a senior leadership position at Voyager responsible for leadership of our growing team of systems engineers and platform specialists, including driving practice improvements to continuously improve efficiency and productivity through the practice tools, automation, training, mindset and right staffing.

• Systems Infrastructure – Ensure systems engineering capacity and capabilities are understood and at levels required by Voyager to effectively deliver and maintain systems infrastructure.


• Voyager Platforms – Establish and run effective framework for management of 3rd party platforms used by Voyager, such as Dynamics 365.


• Vendor Mangement -Ensure that relevant vendor contracts are understood, accessible, in contract and as cost-effective for Voyager as possible. 


• Vendor Reporting - Ensure that all vendor license/reporting is filed on time and is accurate


• Team Leadership - Role model the Voyager values and lead, coach, and motivate the team, ensuring the consistent achievement of targets and career growth.


• Cloud presales - Work with the sales team to design and present bespoke customer solutions in line with Voyager’s current and/or future capabilities

What’s in it for you?

We are experiencing huge growth, scaling up and out, this is a great opportunity for you to carve out your dream role by being immersed and exposed to large and complex technology stacks with great people while having some fun. You will be surrounded by people who are not content with "good enough", working for a company that will support you to be your best self.

In addition, a career at Voyager offers:

• Ongoing support for your professional development


• Paid Birthday leave, Long Service Leave and flexible working arrangements


• Social club events, weekly fruit supply and Friday drinks


• Barista coffee (roasted by one of our own!)


• Company Internet / Services allowance


• Free parking on site in Christchurch, and a pool table


• Friends and Family offers for our services

About You

You will have a passion for leading and developing people and will possess the following critical leadership competencies; Highly collaborative with an Agile mindset, questions actions inconsistent with our values, adaptable and open to change, committed to delivering an excellent customer experience and displays a growth mindset.

You will have at least 5 years' experience leading teams involved with internal and client facing infrastructure. You will have Tertiary Level Qualification in Information Technologies or Computing, or equivalent experience. Experience leading offshore teams an advantage.

You will have knowledge, experience, and confidence in the following:

·         Expert knowledge of Linux, Windows and VMware infrastructure

·         Triage and handle technical escalations from within the Systems Practice. Provide technical assistance and guidance through to resolution.

·         This role requires a high degree of professionalism with a requirement for on-going technical and non-technical development.

·         Good knowledge of networking, IP, subnets and firewalls (IPv4 and v6)

·         Good knowledge of hosting platforms (Virtuozzo, SolusIO, Plesk)

·         Good knowledge of mail environments (Postfix, Exim, O365/Exchange etc.)

·         Excellent problem-solving skills with the ability to persevere and look for alternative solutions to problems

·         Ability to understand complex technical environments, comprising of multiple servers and dependencies spread across a nationwide network.

·         Excellent documentation writing skills, with the ability to clearly and simply articulate complex ideas and solutions

·         Understand technologies including broadband, fibre solutions, VoIP, hosting and email is beneficial

·         Able to document and communicate processes from both a technical and non-technical perspective

·         Understanding of Agile methodologies

How to Apply

If you are excited by the idea of joining us on our voyage, we'd love to hear from you. Apply now - making sure to include your CV and a covering letter.  You must be legally able to work for Voyager in New Zealand. No agencies please.

Pre-employment test - Ministry of Justice

Voyager requires all successful applicants to complete a pre-employment Ministry of Justice criminal records check.