Team Leader- Mental Injury - Hastings

Permanent – Hastings
Team Leader – Mental Injury 

• Lead a specialist team supporting complex mental injury recovery.
• Deliver meaningful outcomes for clients, whānau and communities.
• Grow your leadership career in a purpose-led, wellbeing-focused organisation.

About us | Mō mātou

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz.

About the role | Mō te tūranga mahi

This is an opportunity to lead a specialist team delivering life-changing outcomes for New Zealanders. As Team Leader Mental Injury, you will provide leadership, coaching and guidance to a team of Recovery Partners who support clients with complex mental injury claims, including those associated with highly sensitive and traumatic experiences.

You will foster a culture of care, accountability and continuous improvement, enabling your team to deliver exceptional recovery experiences and achieve positive outcomes for clients. Through your leadership, you will help ensure people receive the support they need to navigate challenging circumstances while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

This is meaningful work with real impact. You'll be leading a team that supports clients through some of the most difficult moments in their lives, helping them progress on their recovery journey with dignity, compassion and confidence.

The role comes with both challenge and purpose. You will be exposed to distressing situations, complex client needs and confronting life experiences. To be successful, you'll need to remain resilient under pressure, maintain professional perspective, and make sound decisions in situations where there may not always be straightforward solutions. You'll thrive in a fast-paced environment where your leadership and support make a genuine difference every day.

The appointing salary for this role is between $101,287 and $119,161 based on experience. 
Alongside a competitive salary, you'll benefit from ACC's generous benefits package, including a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance..

About you | Mōu

You will bring:

• Proven people leadership experience within health, rehabilitation, insurance, social services or customer-focused environments.
• A demonstrated ability to coach, develop and empower teams to achieve outstanding outcomes.
• Strong stakeholder management and relationship-building capability.
• Experience supporting teams managing complex client situations.
• Excellent communication, problem-solving and decision-making skills.
• High levels of resilience, empathy and emotional intelligence.
• A commitment to continuous improvement, inclusive leadership and service excellence.
• A genuine passion for helping New Zealanders achieve better recovery outcomes.
• You must hold New Zealand work rights at the time of application.

Self-screening check: Please consider this role carefully. The position involves regular exposure to trauma, mental injury and sensitive claims. Successful applicants will be able to demonstrate strategies for maintaining resilience, professional boundaries and personal wellbeing while supporting their team and clients through complex recovery journeys.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.
   

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. 

Applications will run through to 11.55 pm Sunday 2nd August 2026

Interviews will take place as suitable applications are received throughout the advertising period, so we encourage interested candidates to apply early. 

The successful candidate is expected to commence in the role on 5 October 2026.

Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected] quoting the Job Identification number 1007055.

Late applications will not be accepted