Team Leader, Student Fees

• Are you a proactive leader who can bring out the best in your team?
• Can you manage workflow planning, performance, and service delivery outcomes?
• Have you got strong judgement and decision-making skills, with the ability to effectively manage escalated cases?

Kōrero mō te tūranga - About the role 

Te Herenga Waka - Victoria University of Wellington is currently recruiting an exceptional Team Leader, Student Fees to lead our Student Fees team and play a key role in ensuring our students receive accurate, timely and supportive financial advice and services. This permanent, full-time, newly established leadership role will support the Manager, Student Finance, taking responsibility for the day-to-day management of the Student Fees team and functions while creating capacity for the Manager to focus on strategic initiatives, projects, and future service improvements.

Reporting to the Manager, Student Finance, you will lead a team of Student Fees Advisers, providing leadership, coaching and operational oversight. Working closely with the Senior Student Fees Adviser and key stakeholders across the University, you will ensure accurate and effective fee administration, debt management, service delivery and continuous improvement initiatives.

The role is primarily in-person, based at the Kelburn campus, with flexibility to work from home one day per week.

Key responsibilities:

• Leading, coaching and developing a team of Student Fees Advisers.
• Managing workflow planning, performance, and service delivery outcomes.
• Supporting the management and monitoring of student fee payments and debt, proactively identifying key trends and risks.
• Providing guidance on complex student financial situations and escalated cases.
• Supporting data governance, reporting and fee setup processes.
• Contributing to projects, system enhancements and business continuity processes.

Ō pūmanawa - About you

You are a collaborative and proactive leader who can bring out the best in your team while maintaining a strong focus on operational excellence and the student experience.

To be successful, you will bring:

• Leadership experience with proven ability to coach, motivate and develop staff.
• Experience managing team workloads and priorities in a busy operational environment.
• Strong judgement and decision-making skills, with the ability to effectively manage escalated cases, recommend appropriate resolutions, and escalate sensitive or high-risk matters when required.
• High levels of accuracy, attention to detail, and appreciation for data integrity.
• Outstanding customer service and communication skills, with the ability to build trusted relationships, navigate challenging conversations, and achieve positive outcomes for students and stakeholders alike.
• Experience in finance, accounting, student administration, or related field.

Role Description: Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page.

Close date for vacancy: 29 July 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Paige Jarman ([email protected]).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.