Technical Account Director

About Vista Group

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

Our HQ is in the City Works Depot in Auckland. We have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best Kiwi tech companies to work for.

Role:

A Vista Group subject matter expert, the Technical Account Manager leverages their considerable experience, deep product functional expertise and excellent working knowledge of our clients’ business operations to guide the client success team from a technical perspective to create great outcomes for clients. A regional role, the Technical Account Director reports to the Regional Head of Client Success who will oversee project prioritization and deployment. 

Key Responsibilities:  

• Customer Engagement: Understand clients’ business models and manage strategic customers, projects, and escalations.
• Product Strategy: Collaborate with client success to manage feature requests, analyze trends, prioritize with product and engineering, and guide delivery messaging.
• Technical Leadership: Serve as subject matter expert for Vista cinema and Movio products; guide teams and clients on best practices, configurations, and implementation; coach Account Managers.
• Issue Resolution: Act as escalation point for complex or strategic issues to ensure customer satisfaction.
• Cross-Functional Collaboration: Work with sales, product, support, and engineering teams on product enhancements and solutions; participate in cross-regional and departmental initiatives.
• Continuous Learning: Stay informed on industry trends and emerging customer needs to inform product strategy and improvements.
• Knowledge Transfer: Address complex queries from internal stakeholders and support Vista Group’s learning and enablement efforts.dge transfer to other departments. 

Qualification and experience prerequisites 

• Minimum 5 years experience with Vista Cinema suite and/or Veezi & Movio products in implementation, configuration, scoping, and support.
• Proven ability to manage client expectations and ensure high customer satisfaction.
• Strong technical skills with the ability to explain complex information to non-technical stakeholders.
• Excellent relationship building, negotiation, and conflict resolution skills.
• BSc in IT, Computer Science or equivalent is a plus.
• Attention to detail and excellent written communication.
• Strong problem-solving abilities.

You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include:

• Being part of a passionate team that values innovation and collaboration
• Work on products that make a real impact in the entertainment industry
• Enjoy a supportive environment that encourages growth and learning
• Outstanding flexibility to support a healthy work-life balance
• Hybrid working (home and office-based split)
• Medical and Life insurance
• Volunteer day, enhanced paid parental leave and wellness benefits
• Fun team events including the Vista Innovation Cup

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew

We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate

Shine a Light

We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark

Make it Happen

We make good things happen as people and as teams through our focus on delivery

Chase Great

We challenge ourselves and each other to keep improving

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.