Technical Applications Support Officer

LIC is a farmer-owned co-operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

Your Role:

Be the go-to expert for LIC's Artificial Breeding Applications.

You'll support the technology our field teams rely on every day, ensuring systems, devices and applications are ready for the mating season and running smoothly when it matters most. Working closely with field teams, support teams and customers, you'll troubleshoot issues, improve processes and help deliver a great user experience.

This is a hands-on role combining application support, operational coordination, continuous improvement and seasonal problem-solving within one of LIC's most critical services.

Your Key Focus:

• Provide expert support for LIC's Artificial Breeding applications.

• Troubleshoot issues and help users get the most from our systems.

• Coordinate devices, software and system access for field technicians.

• Prepare applications and technology for the mating season.

• Identify opportunities to improve systems, processes and user experience.

• Support testing and deployment of application enhancements.

• Maintain training materials, user guides and support documentation.

• Provide operational and administrative support across AB Operations.

• Participate in seasonal support rosters during peak periods.

Your Key Skills & Experience:

• Experience supporting business applications and troubleshooting technical issues.

• Strong communication skills with a customer-focused approach.

• Proficiency with Microsoft 365, mobile devices and business systems.

• Ability to train and support users with varying levels of technical knowledge.

• Highly organised with excellent attention to detail.

• Adaptable and able to thrive in a fast-paced seasonal environment.

• A proactive mindset and passion for continuous improvement.

In Return:  

In addition to a competitive salary, you'll receive some great benefits including:

• Extra leave days

• Flexible working options

• Discounted health, life, income and disability insurances

• Access to our employee shares scheme

• Wellbeing discounts

• Free onsite parking and Free EV Chargers for the team to use

• Our Hamilton office is located in a park-like setting, with tennis court, pool, and onsite café and social club!

If you thrive on solving problems, supporting people, and making technology work when it matters most, this is your opportunity to make a difference. Join a team that's passionate about delivering exceptional service to New Zealand farmers and apply today.