Technical Lead

Job Summary:

JOB DESCRIPTION – TECHNICAL LEAD (UNIVERSE)

Location: Auckland, New Zealand (hybrid)

Division: Moshtix – Technology, working with Universe

Line Manager: GM – Technology

Contract Terms: Permanent, Full-time

THE SHORT OF IT

We’re looking for a Technical Lead to join Moshtix in Auckland and lead our engineering work on Universe, Ticketmaster’s global self-serve ticketing platform headquartered in Toronto. You’ll be a permanent member of the Moshtix engineering team, with a dedicated focus on building alongside the Universe engineering and product teams.

It’s a hands-on leadership role at the intersection of two platforms, two teams and two hemispheres. You’ll write and review code, shape architecture, grow engineers and set the bar for how a modern engineering team works with AI. You’ll also connect the two businesses so that what each does best strengthens the other.

THE TEAMS

Moshtix

Moshtix is a leader in ticketing for live music venues and greenfield festivals across Australia and New Zealand. We deal with heavy complexity and load for some of the biggest festivals and best-known venues in ANZ live entertainment. Moshtix was acquired by Ticketmaster in 2019 and still runs independently, with our own roadmap and technology, backed by a Fortune 500 company.

Universe

Universe is Ticketmaster’s self-serve ticketing platform, headquartered in Toronto, and specialises in timed-entry events, exhibitions and immersive experiences. It supports long-running attractions, touring exhibitions, festivals, and DIY events in more than 15 countries. It solves hard problems in capacity, scheduling and scale. Universe was acquired by Ticketmaster in 2015 and also operates with its own roadmap and a modern tech stack.

Where you fit

You’ll be employed by Moshtix and report into the Moshtix engineering department, with most of your day-to-day focus being on Universe. You’ll work with other tech leads, engineers, product managers, designers both locally (ANZ) and around the globe. That means owning delivery on Universe initiatives, contributing to Universe planning and architecture, and supporting the Universe platform to bring Moshtix’s experience of high-demand general admission on-sales and event experiences to Universe’s timed-entry expertise, and vice versa.

THE JOB

As a Technical Lead, you’re accountable for delivering high-quality, maintainable and performant software, and for leading the people who build it. You’ll work under general direction with plenty of autonomy, taking initiative, removing roadblocks and making sound technical decisions in a distributed environment where much of the conversation is asynchronous.

Our clients rely on both platforms to stay stable and fast when demand is spiky and unpredictable, whether that’s a festival on-sale at 8am or a sold-out exhibition release. You’ll architect solutions, ship frequently through continuous deployment and help make sure we build the right software in the right way.

WORKING HOURS & TIME ZONES

Auckland and Toronto are 16 to 18 hours apart depending on daylight saving, so Toronto’s working day ends around when Auckland’s begins. Making that gap work is a core requirement of this role, not an occasional extra.

• You will regularly be required to work and attend meetings outside standard Auckland business hours. This is typically early mornings to overlap with Toronto’s afternoon, and at times evenings for planning, incidents or key releases.
• Flexibility goes both ways. When the role needs you early or late, we’ll work with you to balance that within your working week, for example by adjusting your start or finish time around those sessions.
• Occasional international travel, including to Toronto, may be required.

HOW WE BUILD WITH AI

AI has changed how software is built, and how we build it. We use AI tools and automation throughout our continuous discovery and delivery cycle, not only to write code. AI speeds up the work, and people stay accountable for it.

As a Technical Lead, you’ll help shape how your team adopts these tools: fluent and fast, but accountable. You own the result, whoever or whatever wrote the first draft.

TECH STACK

Universe is moving from legacy Ruby on Rails to contract-driven, service-oriented architecture built on TypeScript, Node.js, Next.js and Go, using Kafka, Postgres, MongoDB, gRPC, GraphQL and Kubernetes, with strong observability tooling.

Moshtix combines a long-running ASP.NET C# core with serverless Node.js/TypeScript services and React front ends on our GraphQL API, plus event-driven Lambda services on EventBridge. We use MSSQL, DynamoDB, S3, Redis and Elasticsearch, with Fastly at the edge, and deploy to AWS with GitHub Actions and AWS CDK.

WHAT YOU WILL BE DOING

Our job descriptions change as our business needs and priorities change, and your role may include additional duties, projects and team support as needed.

A typical week will include a mix of the following:

Technical leadership & delivery

• Leading the technical direction and delivery of a cross-functional team focused on Universe, owning outcomes from discovery and design through build, release and support.
• Architecting and building new products and features, and pragmatically maintaining and modernising legacy and core systems.
• Staying hands-on by writing, reviewing and pair-programming on production code, and setting the standard for quality, testing, observability and performance.
• Driving contract-driven, well-documented service and API design (e.g. protobuf/gRPC, GraphQL) so teams in different time zones can build in parallel with confidence.
• Spotting where capabilities from one platform can strengthen the other, for example timed-entry capacity management and high-demand general admission on-sales, and making sound build, buy and reuse decisions.

Universe partnership

• Collaborating and aligning with Universe engineering and product leaders locally and in Toronto, building strong, trusted working relationships.
• Taking part in Universe planning, architecture and design reviews, and representing the APAC team’s work and perspective.
• Turning time-zone distance into an advantage with async working models and follow-the-sun progress and support.

People leadership

• Keeping your team positive, productive and healthy, and leading by example with professionalism and humility.
• Setting clear expectations, tracking progress against objectives and holding regular one-on-ones with your direct reports.
• Mentoring engineers and creating development opportunities that fit each person’s goals, including helping them grow as AI changes what great engineering looks like.
• Taking part in hiring, from technical assessments and interviews through to selection.
• Communicating with stakeholders across Moshtix, Universe and Ticketmaster, managing expectations and keeping senior leadership informed through regular formal and informal updates.

Reliability & operations

• Keeping our platforms stable and performant under spiky demand by planning for major on-sales and launches, leading incident response and running blameless post-incident reviews.
• Taking part in on-call and event support rotations.
• Following change management, quality management, safety and environment company policies.

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• 7+ years of experience writing high-quality software in productive engineering teams, including 2+ years as a technical lead or in an equivalent technical leadership role.
• Deep full-stack experience with TypeScript/JavaScript, Node.js and React (Next.js a plus), and professional experience in at least one other language such as Go, Ruby or C#.
• Proven experience designing, running and scaling distributed systems in the cloud (AWS and/or GCP preferred), including event-driven architectures and messaging such as Kafka or EventBridge.
• Strong API design skills across REST, GraphQL and/or gRPC/protobuf, and solid experience with relational and NoSQL data stores (e.g. Postgres, MSSQL, MongoDB, DynamoDB) and caching.
• Daily, hands-on use of AI coding tools and agents (e.g. Claude Code, GitHub Copilot, Cursor), with a clear view of where they help, where they don’t, and how to review their output critically.
• A strong record of testing, CI/CD and observability practice (e.g. Jest, Playwright, GitHub Actions, Argo CD, Docker, Kubernetes, Grafana).
• Experience leading legacy modernisation, such as Rails or ASP.NET to modern services, without disrupting a live business.
• Excellent written and verbal communication, including RFCs, design docs and async hand-offs that colleagues on the other side of the world can act on without a meeting.
• Demonstrated success working with teams and stakeholders across multiple time zones.
• The right to work in New Zealand.

Bonus points for: ticketing, e-commerce or high-traffic on-sale experience; timed-entry, capacity, scheduling or reservation systems; payments and PCI DSS; Go, Rust or Elixir; CDN and edge platforms such as Fastly; building LLM features into products, or designing agentic workflows and their guardrails (e.g. MCP, tool-using agents).

YOU (BEHAVIOURAL SKILLS)

• Leads by example: you build trust through professionalism, humility and follow-through. You facilitate conversation, encourage healthy debate and listen with empathy.
• Collaborative across continents: you work respectfully across a global, distributed team, share knowledge openly and build bridges between Auckland, Toronto and the rest of Ticketmaster.
• Ownership & reliability: you set clear expectations, deliver what you commit to and own outcomes end to end, including the parts AI helped you build.
• AI advocate with good judgement: you advocate for and use AI to deliver value sooner, maximising autonomy and efficiency across engineering, product, design and the wider business. You apply good judgement about where and how it’s used, and you build that judgement in your team.
• Curious & always learning: you’re a forever student who stays current as AI reshapes our craft, and you help others do the same.
• Pragmatic problem solver: you approach complex scaling challenges with pragmatism and creativity, stay open to alternatives and weigh all sides before deciding.
• Self-directed organisation: you manage competing priorities across two platforms, multiple stakeholders and time zones, and keep standards high without close supervision.
• Business acumen: you understand how the needs of live music venues, greenfield festivals and timed-entry attractions differ, and let that understanding shape technical decisions.

ENGINEERING CULTURE

Moshtix still has a start-up feel, with energised, passionate people building world-class experiences for fans and clients, and we work closely with our Universe colleagues on a shared roadmap. We practise a high level of trust, responsibility and autonomy, share knowledge through regular tech talks, and run Relentless Improvement days where engineers work on what they think matters most, from fixing a pesky bug to trying out a new idea or tool.

• Win as a team, lose as a team: we celebrate wins together and treat mistakes as chances to learn.
• Put your ego aside: we all have more to learn, and we learn it together.
• In it together: if someone is struggling, we ask how we can help.
• Everyone has a voice: we’re honest, open to challenge and encourage each other to speak up.

LIFE AT TICKETMASTER

We’re proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we’re uniquely placed to deliver on that vision.

Our work is guided by our values:

• Reliability: fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork: individual achievement pales in comparison to what a team can achieve.
• Integrity: we’re committed to the highest moral and ethical standards on behalf of the many partners and stakeholders we represent.
• Belonging: we’re building a culture in which everyone can be their authentic self, with an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We’re passionate about and committed to our people, and we go beyond the rhetoric of diversity and inclusion. You’ll work in an inclusive environment and be encouraged to bring your whole self to work. We’ll do all we can to help you balance work and home life. As a growing business, we’ll encourage you to develop your professional and personal goals, enjoy new experiences and learn from the talented people around you. It’s talent that matters to us, and we welcome applications from people regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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