Technical Support Audiologist - Growth-Minded Organization

At Starkey, a world leader in the manufacturing and delivery of advanced hearing solutions, we work each day to ensure every person on the planet can hear their very best.

We are currently looking for a technical Support Audiologist to join our growing team in Auckland. You will be contributing to the technical support, education and training needs of the company and customers.  This will include providing Legendary Customer Service through the provision of audiology, product and technical support, technical training to customers, prospective customers, Starkey employees and the support of customer relations and sales team.

You just need to be caring and passionate about customer service as what we do really does make a difference to peoples lives!

Our Culture:

• An experienced team built around a culture of professional growth and knowledge-sharing.
• We celebrate innovation – finding creative ways to serve our customers better than anyone else.
• Global leader in the design, development, and distribution of comprehensive hearing technologies.
• We serve with passion, purpose, and excellence.
• Here’s the bottom line – we work so people can hear!
• Heath fund benefits and well-being benefits
• Performance Bonus 
• Onsite role
• Located in Penrose 

Primary duties:

• Working closely with clients and the Sales team to determine their present and future needs and proposing suitable training in order to maintain and grow revenue for Starkey,
• Identify client training needs and develop and/or deliver personalized programs to meet identified need,
• Keep abreast of developments in products, software and current research and development relating to Starkey and the Hearing Industry,
• Ensure CRM databases are up to date and accurate,
• Supporting the full operations of the facility (scanning, shipping and tracking of customer orders),
• Participate and lead programs for internal and external education and training,
• Participate in department, product, and related meetings as necessary,
• Prepare and teach content of products, software, and related materials to internal and external audiences both live and on-line,
• Give professional presentations at meeting, conventions and seminars,
• Create education and training materials including presentations, handouts, and other related materials,
• Study current and classic literature in audiology and amplification,
• Review and participate in the development of written content, e.g., white papers, articles, training materials, etc.
• Conduct classes, demonstrations and workshops for hearing professionals,
• Participate in peer review process of all training materials and professional presentations,
• Remain current in clinical skills by participating in clinical activities throughout the year,
• Evaluate and validate software and hearing aids for functionality and be prepared to teach it to internal and external audiences,
• Participate in validation and evidenced based research as necessary,
• Collaborate with other departments as part of developing procedures and trainings.

Ideal criteria:

• 2+ years experience as a practicing Audiologist/Audiometrist (Required)
• QP qualifications (Desirable)
• Knowledge of Starkey products and services (Desirable)
• Sound product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete solution
• Proven Sales ability including outstanding negotiation skills, persuasive ability and excellent communication skills 
• Intermediate Excel skills 
• Computer literacy with intermediate PC and administration skills.

In return we will provide you with the opportunity to work in a fun and friendly work environment where work-life balance is promoted, and results rewarded and celebrated!

No recruitment agency!