Technical Support Engineer (12-month fixed term)

Help keep technology running at Waipā Networks

Are you someone who enjoys solving problems and helping people get the best out of technology? We’re looking for a Technical Support Engineer (12-month fixed term) to help keep our systems running smoothly and support our people to do their best work every day.

You’ll be the first point of contact for internal IT support, working closely with your colleagues to resolve issues, maintain systems, and make sure our technology is reliable, secure, and fit for the future.

Why join Waipā Networks?

We’re a community-owned electricity distribution business, supplying power to more than 60,000 people across Cambridge, Te Awamutu, Kāwhia and the wider Waipā district.

Our district is growing fast, and so are we. With plenty of projects ahead, we need someone who can help keep our technology flowing smoothly where it’s needed most. When you join Waipā Networks, you’ll be part of a close-knit team that values honesty, teamwork and doing the mahi that matters for our community.

What the role involves

You’ll support the day-to-day IT needs of the business, making sure our people have the tools and support they need to stay connected and productive. You’ll:

• Provide frontline IT support, resolving incidents and service requests efficiently

• Manage user accounts, hardware and software, including onboarding and offboarding

• Support Microsoft technologies such as Windows, Microsoft 365, SharePoint, Teams, Exchange, Azure, Entra ID, and Intune or Endpoint Manager

• Monitor system availability, maintain IT assets, and escalate issues when needed

• Support IT security through patching, controls, and promoting good security practices

• Create and maintain clear documentation for users and the wider IT team

• Contribute to IT projects, change management, and continuous improvement.

About you

You enjoy helping others, take pride in getting the details right, and bring a practical, solutions-focused approach to IT support. You’re comfortable working with people across the organisation and explaining technical issues in a clear, down-to-earth way.

You’ll also bring:

• A certificate in computer science, IT, or a related field, or equivalent practical experience

• At least two years’ experience supporting Microsoft technologies in a business environment

• Strong problem-solving skills, a can-do attitude, and a genuine focus on customer service

• The ability to work collaboratively and build positive working relationships.

If you’re ready to keep our systems running and help our people thrive as part of a supportive IT team, we’d love to hear from you.

How to apply

We run a structured, in-house recruitment process, including pre-employment vetting. You’ll need the right to work permanently in Aotearoa New Zealand and be currently living here.