Technical Support - Nightshift - Start Immediately

Comet is New Zealand’s premier developer of backup software servicing the IT industry. Headquartered in Christchurch with a customer base that is 99% international, and we are taking on the biggest and most resourced competitors in our niche with classic NZ ingenuity and personality. 

Available in 12 languages and used in over 120+ countries, our purpose is to ensure that business critical data can always be securely backed up, stored, and restored.

Does this sound like you?

• Prior experience providing outstanding technical support
• You have the ability to break down and communicate technical terms and concepts both written and verbally
• Methodical approach to problem solving
• Self-driven with good initiative
• Excellent written, spoken and communication skills (English)
• Outgoing with a good sense of humor 
• Extremely reliable and mature

About this role:

Due to the growth of our product we’re on hunt for the right person to join our team in the area of technical support for an evening role to cover our Northern Hemisphere customer base. Through a mixture of ticket and prebooked support calls you will use your expert knowledge on our product to assist our customers. 

Hours of work:

Monday to Friday: 9PM - 5.30AM based out of our Christchurch office. 

This role has two primary functions: 

1. Providing prompt, high quality technical support and advice to our customer base
2. Ensuring all tickets that need to be escalated have a high level of detail and information gathered. 

Overall, you’ll become an expert at installing, configuring, troubleshooting and our software. 

Technical experience we're looking for:

Sound knowledge of Windows, Linux, MacOS 

Familiarity with configuring, administering and troubleshooting: 
Windows Server, including Hyper-V, 
Active Directory,
SQL Server, 
Authenticode, 
Comfortable in Powershell 

Linux-based servers, including:
Debian and RedHat operating systems, 
KVM/qemu, Xen hypervisors, 
Comfortable in Bash or similar terminal 

Cloud and virtualised environments, including: 
AWS, Azure 
Cloud/S3-compatible storage 

Networks, for example 
Routers, firewalls, proxies + TLS, DNS, TCP/IP 

Working here:

• Fully funded Southern Cross medical insurance 
• Being part of a diverse, inclusive and supportive team
• Birthday paid day off 
• PBTech staff discount 
• Wednesday/Thursday ‘work from anywhere'
• Free car parking 
• Great coffee, Fruit, Snacks
• Interactions daily with companies and people all over the globe
• A company culture that encourages feedback and debate
• The excitement of being part of a rapidly growing company and the variety that comes with it
• Ability to take ownership of your role

You must have an existing work visa. Applications without cover letters will not be accepted.