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We’ve got big plans to grow our team here at Starshipit and we’re on the hunt for a Technical Support Specialist to join our world class team supporting our customers in New Zealand & Australia.
Our Support team is a critical part of our global customer experience and deliver outstanding levels of technical customer support. You’ll be someone who loves a problem and comfortable questioning the status quo to get to the core of the Tier 1 and 2 issues our customers might have. Owning, resolving, and escalating these issues to the relevant teams are key components of the role.
If you’re someone with a few years under your belt in a customer focused technical role and are looking for your next gig, this is the one for you! Not only is this a great opportunity to work in the fast-moving and ever-growing SaaS world, but you’ll also get the chance to work with teams in different areas of the business.
While our HQ is in Auckland, New Zealand we’ve been working under a hybrid model since day dot. Whatever works best for you, works for us.
This is a full time role, 10am-6pm, Monday-Friday.
What you’ll do:
Here’s what you’ll need:
Life at Starshipit
Our people are what make us great, and our culture is something we’re especially proud of. We’re a team who love what we do. Not only are we diverse, we’re inclusive which means our people can be themselves. Every idea and perspective is valuable and reflected in how we interact with our partners, customers and teams.
We’ve got the perks covered with:
Starshipit is an equal opportunity employer committed to fostering a diverse, equitable and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, race, disability, ethnicity, family or marital status, gender identity, political affiliation, religion, sexual orientation, or any other legally characteristics and encourage candidates from all backgrounds to apply.
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