Technician Support Specialist

"What a great Service!” “Your technician was so friendly” “You guys do such a great job protecting our home” This is what some recent customers said about us.

Smoke Alarm Testing Services (SATS) is a professional smoke alarm testing company that is locally owned and operated. We have been protecting homes across Australia and New Zealand for over 14 years, working on behalf of Real Estate Agents and Landlords to ensure that their properties comply with state legislation. 

We are a fun and energetic team that is looking for a positive and adaptable person in our head office. We pride ourselves on quality, innovation, and customer service so we will provide you with all the tools and training required to be successful in the role.

About your new position: 

Based in our Auckland office, the role will require you to schedule and support our technicians and oversee the daily job completion through our task dashboard on the service software. 

• Provide phone support to Technicians through the day, tracking their progress and making adjustments as needed.
• Management of all Technicians' daily runs (rearranging, changing job times, canceling jobs, or adding jobs/door knocks to the runs).
• Being the first point of contact for Technicians who need assistance with jobs, tenants, or other real estate issues.
• Maintaining and updating notes in-service system.

To be successful, you will have:

• Demonstrated scheduling/rostering experience in a dynamic, fast-paced, system-focused role. 
• Be a positive and adaptable person who can flex and adapt in a changeable environment.
• Immaculate attention to detail with a strong administration background.  
• Be presentable, well-spoken, and take pride in the position.

You will be rewarded with:

• A secure, Full-Time position that is classed as essential.
• Ongoing training, coaching, and support.

If you are an enthusiastic and professional individual wanting to be part of our long-term vision and success, we invite you to apply now!

For further information about SATS, please refer to our website: www.sats.co.nz.