Telefundraising Team Leader

ABOUT US
Greenpeace is an independent global campaigning organisation which uses creative confrontation to protect Earth’s ability to nurture life in all its diversity. Joining Greenpeace puts you at the centre of the fight for the environment against big polluters and climate change. 

Make a difference in the world: Learn, lead and grow while you use your talents and creativity to save the planet. The office culture at Greenpeace Aotearoa is guided by our mission, values, and commitment to environmental activism. The team is passionate about defending our natural world and creating positive change. 

We recognise and value the benefits and strengths that diversity brings to our employees and the whole organisation, and we thrive in an environment that encourages respect and trust.

ABOUT THE ROLE

As a Team Leader in our Contact Centre, you will be responsible for managing and inspiring a team of high performing telefundraisers. Your primary goal is to ensure the successful delivery of our Telefundraising programme by meeting key performance indicators (KPIs) related to calling and fundraising. You will play a pivotal role in leading a capable and motivated team, ensuring that all calls are carried out efficiently, professionally, and in alignment with the values and mission of Greenpeace.

You will work closely with two other Team Leaders, a Performance Coach, and the Telefundraising Manager to support day to day operations, deliver effective coaching and training, and uphold a high standard of performance across the team. This role requires a driven leader who thrives in a fast-paced, sales-based contact centre environment and can effectively guide, support, and develop their team to consistently achieve targets.

Key responsibilities include:

• Lead and inspire your team to consistently meet daily and weekly targets
  


• Conduct regular 1:1s to review performance and offer support
  


• Monitor calls and performance data to drive improvements
  


• Provide regular coaching and training to build skills and confidence
  


• Run team meetings to share updates, celebrate success, and reinforce best practice
  


• Manage performance through clear goal setting, feedback, and development plans
  


• Stay on top of admin tasks related to team management
  
  

ABOUT YOU

You have proven experience leading high-performing teams in a contact centre environment - whether in fundraising, customer service, inbound or outbound sales. You are target-driven, motivated, and passionate about helping individuals reach their potential through coaching and support. You set a positive example for your team, bringing energy and commitment to your work. 

You lead by example, energise your team, and know how to bring the best out of people. Your leadership fosters a culture of performance, positivity, and professionalism.

Our campaigns focus on urgent environmental issues such as climate action, ocean protection, and reducing single-use plastics. You will inspire your team not just to meet targets, but to champion in the mission and make a difference through every conversation.

SKILLS & EXPERIENCE

• 1+ year of contact centre leadership (TL/Contact Center Manager) – managing and coaching teams of 5+ in a fast-paced environment


• 2+ years frontline contact centre experience – hitting KPIs and thriving under pressure


• Strong coaching skills – driving performance through feedback, support and development
  Training experience – running sessions to build skills and improve results


• Effective performance management – handle underperformance by setting clear expectations and implementing strategies that lift performance


• Bonus: Recruitment experience – interviewing or onboarding is desirable


• Adaptability to new systems  – you pick up new systems and tools quickly


• Passionate about protecting the environment, and creating a sustainable future.

The Full Job Description is here

SALARY & BENEFITS

• Zero excess health insurance plan (eligibility criteria apply for visa holders)


• Flexible working hours & hybrid work arrangement 


• 4 wellbeing days & Birthday leave


• EAP for professional and personal support


• Pet friendly office


• Topped up parental leave and contribution to childcare costs for returning parents


• Learning and development programme

When you work for Greenpeace Aotearoa, you join a global network of people fighting to protect the environment for future generations to come. Our salaries are competitive with the not-for-profit sector and the range for this role is $65,000 - $75,000. This is a full time permanent position (37.5hrs per week) based in Tāmaki Makaurau.

The closing date for applications is 8th June 2026, please note this recruitment process may close early so if you are interested we would encourage you to apply as soon as possible.

Greenpeace is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, colour, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation, veteran status, or any other legally protected characteristic and would like to invite you especially to apply!