Telephone Account Manager | Christchurch

Are you a proactive and highly organised individual with a passion for customer service and a knack for communication?

Rentokil Initial has an exciting position available for those who thrive in a dynamic working environment and take pride in delivering excellent service and customer care. If you're a people person who thrives in a dynamic environment, our Telephone Account Manager role could be perfect for you! 

You will be looking after Hygiene accounts across the region, working closely with the Regional Sales Manager in our Customer Service/Sales Team. 

We're after someone who loves helping customers and enjoys a good, fast-paced workday.

The purpose of this position is to:

• Manage a high volume of phone communication, building strong relationships with our customer accounts.
• Provide excellent customer service on every inbound call and proactively identify sales opportunities through outbound campaigns.
• Manage the day-to-day administration requirements of your customer whilst ensuring customer issues are resolved.
• Planning and organising yourself and others to be responsive and be able to adapt to customer requests quickly and effectively as well as driving consistent service delivery performance.
• Supporting the outbound sales team with customer and administrative support.

The ideal candidate must possess:

• Demonstrable and proven call centre/telesales customer service skills.
• The ability to build long-term internal and external relationships.
• Excellent interpersonal skills.
• Attention to detail and problem-solving skills.
• Ability to manage multiple and competing priorities.

What we offer:

• Up to 2 days working from home.
• Work-life balance while being part of a respected and stable brand. 
• Comprehensive training in our products, services and safety practices.

Applicants must have the right to live and work permanently or long-term in New Zealand. Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities. 

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.