The Motel Manager - Urgent

Company name: 151 On London Ltd

Please don’t call to any of the motel office directly, because our motel landline is for guests' booking. If needed, we will call you via our HR department's phone.

Please send CV and cover letter to [email protected], or apply on the Seek website.

The Motel Manager will be a full-time, permanent role with a minimum guaranteed 30 hours of work per week, and responsible for helping to manage all aspects of the motel, including:

-Reception duties, greeting and registering guests, providing local tourism information;

-Reservation management, including foreseeing and controlling of the occupancy;

-Collaborating with travel agents and dealing with group bookings;

-Ensuring room allocations and maximizing bookings;

-Overseeing and organizing the cleanliness of motel, including managing and helping the room service and housekeeping activities;

-Laundry management and washing help, including guest laundry;

-Cooperating with suppliers and inspecting inventory;

-Property maintenance, including gardens & lawns, equipment and renovations;

-Managing accounts and implementing measures to reduce cost; sales and costs report to the motel owner;

-Evaluating and reviewing customer feedback, dealing with customer complaints and comments;

-Ensuring compliance with health and safety rules and regulations.

Finance:

· Managing the admin/financial billing for guest tours and 3rd party invoicing & credit control

· Banking - responsible for reconciling payments and recording transactions of charges daily

· Staff hours – monitor rosters to reflect the needs of the business – wages costs reviews/revenue reports & review with input from Payroll

Other Duties:

· Reviews – to constantly focus on ensuring that guests log positive reviews on Booking.com or 3rd party providers’ websites – where there are issues, respond accordingly within 24 hours

· Share review feedback and grading with the motel owner. Take action regarding any comments/feedback & share relevant information to the motel owner/staff, as relevant

Requirements:

- Relevant Tertiary Qualification;

-Proficiency in using computer and hospitality reservation software;
-Ability in multitasking and a can-do attitude;

-May work on weekends and public holidays;

-Ability to work under pressure and think out of the square;

- Have Exceptional communication skills both written and verbal;

- May need to live in the motel, manage and stay at the motel overnight;

- At least 3 years customer service experience

-At least 3 years management experience

- English Level at least IELTS 6.5

-NZ citizen or resident is preferred;