Ticketing and Event Manager

Sir Howard Morrison Centre CLOSES 30th June

Imagine waking up to the serene beauty that is Rotorua – with lakes at your doorstep and embracing the thrill of mountain biking in the metropolis of trails. Join Te Kaunihera o nga roto o Rotorau | Rotorua Lakes Council and be part of a team that brings exceptional projects to life, such as the iconic Sir Howard Morrison Centre, the current revitalisation of the Rotorua Aquatic Centre, and the stunning Rotorua Lakefront Redevelopment. As a council deeply rooted in biculturalism and a strong connection with Te Arawa, our local iwi, this is your opportunity to work at the forefront of culture, people, and connections.

We are looking for a super star to join our SHMCteamto provide:

TICKETING MANAGEMENT

• Provide leadership, support and development to uphold best practise procedures for Ticketing services for all events at Rotorua Lakes Council.
• Manage, roster and train Box office staff to deliver high quality customer service.
• Facilitate all aspects of the exclusive Ticketing services contract to ensure RLC are delivering high quality service and achieving financial targets.
• Proactively facilitate a close relationship between Ticketing and Marketing departments to ensure we are leveraging promotional tools and insights across all council ticketed events.
• Manage Ticketing coordinator to ensure all event builds are delivered on time and with accuracy.
• Provide training and support to external clients around Ticketing best practise.

EVENT MANAGEMENT

• Manage contracting process for incoming events in conjunction with Performing Arts Director, ensuring contract records are delivered with accuracy and efficiency.
• Manage the Ticketing & Event coordinator and ensure training and support is provided and that workload and interdepartmental workflow procedures are accurate and up to date at all times.
• Build and develop relationships across the sector to ensure we are keeping abreast of best practise including industry event management and health and safety.
• Learn, develop and support efficient management of Event operating systems.
• Cultivate positive, sustainable and effective internal and external relationships and effectively manage client relationships to a high degree of satisfaction.
• Strong budget management and accurate pre and post event financial reporting.
• Manage new business enquiries with efficiency.

Rotorua embodies the spirit of Manaakitanga and is the heart of Te Arawa. We aspire to be the centre for Maori culture and contemporary expression, and the performing arts is a vehicle for inspiration, filling the hearts and minds of our people and visitors. Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local Iwi.

Think you're up for the challenge? Check out the details and send us your CV and Cover Letter now!