Travel Designer - Hiring Urgently

Travel Designer

Do you have a passion for travel? Do enjoy crafting transformative journeys for extraordinary people? Do you want to be part of an inclusive collaborative team, working alongside talented colleagues, knowing your voice will be heard and valued? Does joining a company that respects work/life balance excite you?

As we continue to grow and thrive, we’re seeking a Luxury New Zealand Travel Designer, possibly also with knowledge of Australia, to become a valuable member of our dynamic team where your unique insights and skills will be integral in shaping our future and collective success. 

Who We Are

Established in 2002, Exclusive Travel Group is a comprehensive Destination Management Company specialising in curating unparalleled experiences in New Zealand, Australia, South Pacific, and Papua New Guinea. Offices in New Zealand and Australia.

Fuelled by a passion for crafting extraordinary travel itineraries, we distinguish ourselves by facilitating access to exclusive luxury offerings and unique experiences. Central to our ethos is an unwavering commitment to delivering high-touch service marked by transparent communication, robust client support, and genuine care and interaction. Consistently striving for excellence, we uphold an unwavering dedication to ensuring the utmost quality and precision in every aspect of our service delivery.

On The Inside

• A dedicated team of enthusiastic travel professionals 
• Advocates for a healthy work/life balance 
• Foster a positive and collaborative workplace culture 
• Champions of creativity and autonomy 
• Offer a dynamic work environment 
• Provide supportive leadership 
• Hybrid and remote work options

You Will, Most Likely:

• Have a passion for travel with an in-depth knowledge of New Zealand
• Possess a creative ‘can do’ approach
• Enjoy being part of a team
• Have excellent communication skills, able to confidently and effectively convey knowledge and expertise to clients 
• Understand the power of relationships
• Have independent organisational skills
• Manage businesses and people with confidence, clarity, and integrity
• Enjoy learning
• Have confidence when problem-solving
• Manage under pressure
• Have a strong work ethic. We understand and value highly the idea of work/life balance and whilst there will be times when longer working hours are required we will always allow for time to switch off. 
• Live in New Zealand and have a valid work visa

More Detail - The Role

• Engage directly with our client base of agents and direct clients through email, phone, and video channels, demonstrating a commitment to managing inquiries in a prompt and efficient manner
• Design, craft, plan, and oversee tailor-made itineraries for discerning and experienced clients, ensuring a personalised and exceptional experience
• Provide comprehensive advice, support, and service throughout both the planning and travel stages of clients' itineraries, maintaining a high standard of customer care
• Record and regularly update all client contacts, inquiries, and bookings in our reservations and Customer Relationship Management (CRM) systems to ensure accurate and up-to-date information
• Actively seek to maximize sales opportunities while consistently upholding excellence in client and supplier relationships
• Take full responsibility for the entire process, from initial enquiry through booking invoicing, payment, and follow-up, demonstrating ownership and attention to detail
• Collaborate proactively with suppliers in a mutually supportive manner to strengthen business relationships
• Support team members by sharing destination and supplier knowledge and assist in managing workloads when necessary
• Participate in sharing team duties and provide support during colleagues' absences from the office, fostering a collaborative and cohesive work environment
• Actively pursue the development of destination knowledge and stay informed about industry trends to enhance professional expertise
• Serve as a proactive ambassador for the business, embodying its values and contributing to its positive image in the industry