Veterinary Client Services & Systems Coordinator

Veterinary Client Services & Systems Coordinator 

Waihi | Permanent Part-Time

CoroVets is a locally owned veterinary practice with strong community connections and a commitment to exceptional client and patient care.

We’re seeking a highly organised, tech-savvy Veterinary Client Services & Systems Coordinator to join our Waihi team.

This is more than a reception role. You’ll be the first point of contact for clients while coordinating appointments, communications, records, inventory and administrative processes across the practice.

Key Responsibilities

• Manage client enquiries by phone, email and in person.


• Coordinate appointments and daily schedules.


• Triage enquiries and escalate urgent cases.


• Maintain accurate client and patient records.


• Work across multiple practice and business systems.


• Support inventory, payments and general administration.


• Coordinate communication between clients and veterinary staff.

Technology Skills

You’ll need to be confident working across multiple systems and screens, including:

• Microsoft Outlook and Office.


• Complex business and practice management systems.


• Digital records and workflows.


• Experience with ezyVet, 3CX, CRM, ERP, booking or inventory systems is highly regarded.

About You

You’re:

• An excellent communicator with strong customer service skills.


• Highly organised, accurate and detail-focused.


• Calm under pressure and a logical problem solver.


• Adaptable, proactive and quick to learn.


• Comfortable working independently and as part of a team.


• Experienced in administration, customer service, healthcare, veterinary, agricultural or other fast-paced environments.


• Aligned with our values of excellence, integrity, collaboration, accountability and community.

Why CoroVets?

• Locally owned and community focused.


• Supportive, values-driven team.


• Varied and rewarding work.


• Genuine responsibility and autonomy.


• Opportunities to develop across administration, technology, customer service and veterinary operations.

Hours

Wednesday–Friday, 8:15am–5:00pm | Waihi-based
Additional hours may be available from time to time.

Please submit your CV and cover letter outlining:

• Your customer service and administration experience.


• Professional software systems you’ve used.


• An example of a complex system you’ve successfully learned.

Please note: This role requires advanced computer literacy and confidence working across multiple business systems. Shortlisted candidates will complete an in-person IT proficiency assessment.