Warranty Administrator

What's In It for You:

• Competitive Salary: Enjoy a generous compensation package.
• Regular Pay Reviews: Get your salary reviewed every six months.
• Medical Coverage: Full medical benefits for you and your family.
• Vibrant Work Environment: Experience a fun workplace with planned events and regular BBQs.

About the Role:

We are on the lookout for a skilled Warranty Administrator to join our client's expanding Service team. With business booming, this role offers diverse responsibilities and exposure across the company.

• Communicate with customers and technicians to resolve warranty claims and set clear expectations.
• Process and accurately document all warranty claims in line with dealership requirements
• Follow up on claims to ensure customer satisfaction and compensation for the dealership.
• Promptly resubmit rejected claims and monitor outstanding ones.
• Reconcile warranty receivables and maintain meticulous service and customer records.
• Keep track of warranty parts and manage their disposal timelines.
• Stay informed on factory recalls and coordinate with the accounting department for claim settlements.
• Invoice warranty repair orders 

About You:

• Warranty experience within a dealership essential
• Ability to provide high-level administrative support with a customer-first mindset.
• Understanding of automotive servicing or repair.
• Excellent communication, customer service, and problem-solving abilities.
• High standard of literacy and numeracy.
• Strong computer skills, including proficiency in Microsoft Office.
• A polished telephone manner and the ability to work effectively under pressure.
• Ability to prioritize tasks and manage workload efficiently.

About the Company:

With over 30 years in the New Zealand market, our client is renowned for providing some of the most reliable and economical trucks, tippers, and curtainsiders. As a household name and leader in their field, they offer seamless sales and support for operators across a wide range of industries.

This is a rare opportunity to join a market leader and enjoy the rewards that come with it. If you’re ready to take on this challenge, APPLY NOW!

Contact:
Phone: 09 600 5153
Email: [email protected]

Note: Only shortlisted candidates will be contacted within 5 working days of your application. We are only accepting applications from those currently residing in New Zealand with the right to work.