Workflow Coordinator

Position Title: Workflow Coordinator

Group: Delivery

Team: Housing and Support

Position Type: Fixed term internal secondment until end of February

Salary band: Housing Sector band 14 ($68,060 - $83,185)

Location: Wellington or Auckland 

About the role   

This role reports to our Housing & Support Manager within our wider Delivery group.  The work is varied, stimulating and challenging.  

The Workflow Coordinator plays a key role in supporting the successful delivery of our programmes, with a particular focus on Social Housing workflow.

The role includes a broad range of responsibilities across workflow coordination, data management, project tracking, approvals, contracting processes and reporting.

The Workflow Coordinator is a key link between the Housing & Support team and other MCERT teams, stakeholders and decision-makers, helping to ensure work progresses efficiently and priorities are delivered.

In this role you will:    

• Request, receive, review, compile and share information and documentation to meet internal and external requirements
• Maintain records and documentation for plans, programmes and processes, applying sound information management practices
• Run internal meetings across teams to determine status of projects within the programme of work 
• Assign actions to people, following up as needed to check completion within agreed timeframes
• Develop and maintain relationships with people internally and externally, supporting others to understand and meet workflow requirements, and responding to queries or issues
• Proactively identify workflow risks or issues, resolving or escalating these as appropriate
• Identify and implement process improvements to enhance efficiency and customer experience
• Coordinate or contribute to ad hoc or regular reporting.

Skills and experience   

You will have strong attention to detail, be highly organised, and self-motivated with the ability to work independently as well as collaboratively. 

You will also bring: 

• Knowledge and experience of administration systems and processes, including a practical ability to apply relevant legislation
• Experience supporting workflow in a dynamic environment, responding to changes in priorities and timeframes
• Interpersonal skills, with an ability to build effective relationships at all levels of an organisation, both internally and externally
• Proven ability to work methodically to deliver quality work, with high attention to detail
• Ability to identify opportunities and issues that may impact workflow, and navigate these or seek guidance/advice as required
• Sound digital literacy, and the ability to learn and support others in the use of new workflow tools and applications. Key tools are microsoft teams, excel and word. 
• A team player, adept in your role and proactive about sharing your skills to support others
• Ideally, you will have experience in the public service or central government.

Apply now  

Apply directly by completing the online application form and submit your CV and cover letter.  Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.  

If you require further information about this position please contact recruitment or the Hiring Manager.   

We are committed to equal opportunities and building a diverse, inclusive workplace. We support our people to work in ways that help them do their best. We welcome applications from all backgrounds and are dedicated to providing a safe and inclusive environment for everyone.

We want our recruitment process to be fair and accessible for everyone. If you need any support or adjustments, please let us know or get in touch at [email protected].

You must have the right to live and work in New Zealand to apply for this role.  

Please speak with your Manager before submitting your application.

Applications close: Monday, 3 August 2026.