Workplace Services Concierge

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

The Properties tīma within the Operational Excellence business unit holds a critical support tūrangawaewae in BNZ. The team is responsible for delivering our property proposition, strategy, and workplace service functions to ensure we achieve strategic outcomes aligned with our ambition to deliver world-class colleague and customer experiences.

This position is based on site at Whitmore Street Wellington.

Mō te Tūranga | About the role

We sat down with one of our People Leaders (who you'd report to), and they shared the following about the role:

What are the day-to-day tasks the person will complete?

• Be the first point of contact for BNZers and visitors, providing friendly, professional, and helpful experience across reception, concierge, and mailroom services.
• Manage all incoming and outgoing mail and courier operations, including mailroom receipt, internal distribution, CAS satchels, and national network delivery.
• Coordinate third-party courier pickups, track and trace deliveries, and record daily mail volumes to support invoice reconciliation and reporting.
• Support distribution services such as printing, collating, staff mail-outs, and coordinate with suppliers for specialised needs including international mail, dry cleaning, and catering.
• Oversee the presentation and upkeep of workplace areas, restocking kitchens, stationery cabinets, and monitoring shared spaces to ensure they’re well maintained.
• Assist with in-house event setup, catering coordination, and carpool fleet key management alongside the workplace concierge and event team.
• Operate as a key part of the broader Workplace Services team, supporting all aspects of the daily operations and stepping into tasks as needed to ensure a seamless BNZer experience.
• Manage first-day experience for new colleagues including H&S induction, building tour, and tech setup.

What is the most exciting thing about this opportunity?

To be part of the BNZ Workplace team in a supportive and collaborative environment, being a workplace services champion that is the first point of contact for BNZers and mailroom deliveries. No two days will be the same!

What skills are required for this role?

• 5+ years of front-line reception and administration experience in a large corporate organisation.
• Excellent communication skills.
• Competency in Microsoft 360.

What will success look like for the candidate in this role?

Delivering exceptional colleague and customer experience and creating an environment where everyone feels welcome.

What attributes will this person display to be successful?

A highly motivated self-starter who is assertive, organised, and people focused. Able to work in a fast-paced environment with a delivery mindset.

PLEASE NOTE: Applications close Wednesday 11 February at 11pm.

We review applications as they are received and may close advertising early.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.