Technical Support Engineer - Urgent Hire

We are searching for a remarkable Technical Support Engineer to join our productive team at Humanforce in Christchurch, Canterbury.
Growing your career as a Full Time Technical Support Engineer is a terrific opportunity to develop excellent skills.
If you are strong in problem-solving, project management and have the right experience for the job, then apply for the position of Technical Support Engineer at Humanforce today!

Do you love to help people and geek out on software solutions? If so, we want you on our team! We're Humanforce, and we're looking for a Technical Support Engineer to join our friendly crew.

As a Technical Support Engineer, you'll use your skills and expertise to provide top-notch technical support to our customers. You'll work with a team of awesome people to troubleshoot and resolve technical issues related to our software solutions.

About us

We are a global workforce management solution enabling and empowering the deskless workforce. Our cloud-based solution streamlines onboarding, scheduling and time tracking for employees, while helping businesses improve productivity and optimise costs.

Since our founding in 2002, more than 1 million deskless workers have used Humanforce to set their availability to work, bid on and swap shifts, apply for leave and communicate with their peers and managers.

Through our innovative software, we really are changing the world of work.

We are Human. We are Humanforce!

Our approach to flexible work

We’re passionate about people making their own decisions about where and when they work.

Our aim is to facilitate flexible working where possible to support our people to be effective, empowered and productive to achieve both their career and personal goals. Because we recognise working flexibility means different things to different people, we also know flexible working exists in many forms.

Like flexibility to drop off kids? Or maybe early mornings just aren’t your thing! We’re all about that.

We also recognise that everyone is a little different and sometimes you’ll need flexible arrangements that suit your situation. We’ll happily discuss your needs and if we can make it work we will!

About you

We don't expect you to know it all! We're looking for smart people who are motivated, love learning are passionate about technology.

We will provide you with the training, support and guidance to be successful and you'll be part of a high-performing team that loves to celebrate and reward that success.

You'll be confident talking to anyone and you'll love meeting new people, finding out what makes them tick, and how you can help them.

So, if this sounds like you, we'd love to hear from you!

What you'll do

• You will be a trusted advisor for the customer by supporting their business goals. This can include supporting escalated issues, working through complex business problems and proactively exploring opportunities for improvement and growth.
• Create key relationships with our enterprise customers. You will know each and every touch point and be the in-house expert on the customer journey
• Be seen as the “go-to” person for all customer adoption models and be the expert in understanding the business drivers that deliver the greatest return on investment
• Mitigate customer risks by identifying and surfacing any issues early and execute risk mitigation plans for all customers
• Articulate and drive customer use cases, customer value and adoption while being a strong trusted advisor
• Help scope additional pieces of consulting work to help configure instance of their software to meet changing business needs
• Identify cross-sell and up-sell opportunities based on customer needs
• Nurture customers into advocates who are raving fans of Humanforce to generate Case Studies and/or content!

Requirements

• Demonstrable experience as a Customer Success Manager in the B2B SaaS/Cloud industry. WFM or HR systems experience is highly desirable!
• Experience in analysing data to identify trends and opportunities to improve business relationships
• Objection handling with empathy and understanding to drive a result, while keeping a cool head
• Managing expectations proactively and with deep customer understanding in a rapidly changing environment
• Experience in an organisation with a complex, strategic sale where best practices and technology define a customer’s success.

Benefits

• A flexible working environment – work from the office, work from home, work from the local café – you’ll be able to manage your personal and professional commitments easily
• The opportunity to be part of a fast-growing tech company
• A focus on development with access to LinkedIn Learning
• Employee talent referral scheme (know great people, be rewarded)
• Paid parental leave and volunteering days
• A fun and friendly culture working with passionate and talented people
• A work environment where you can genuinely improve the world of work!

Benefits of working as a Technical Support Engineer in Christchurch, Canterbury:

● Learning opportunities
● Opportunities to grow
● Advantageous package

● Remote Work opportunity