Customer Solutions Team Manager

At McLarens "We help make tomorrow a better day...today ". At the time when people need to call on their insurance, we are often the difference that enables them to get on with their lives and move forward.

About you

Are you a Customer Solutions champion who can demonstrate strong technical skills and experience?

Do you have management experience and know how to motivate and get the best out of your team?

Can you work under pressure at times, always with accuracy and attention to detail, but still enjoy a bit of fun and be part of building a superb team culture?

Do you have industry experience and a strong focus on relationships and business development?

If you answered " yes " to the above questions, then we want to hear from you!

Your new role

We are looking for a highly motivated and organised Customer Solutions expert to lead our dynamic Auckland based team.

You will have a strong work ethic and be able to provide professional and technical leadership to the team in order to develop the overall team service standards. To succeed in this role, you will have proven people management experience and a passion for developing, coaching and mentoring your team.

You will also be managing your own portfolio of claims through to a successful and timely completion, including:

• Delivering quality customer experiences
• Undertaking assessments based on site visits and/or documentary (including photographic/video) evidence
• Effective and timely written and verbal communication and reporting
• Management of the Insurance claim settlement process

To really excel in this role, you will be qualified through ANZIIF, or with a similar trade/tertiary or management qualification.

Your new company

Claims? Adjusting? Assessments? Sure, that's what we do, but really we are in the business of helping people. McLarens specialises in claims management and assessment services, with a key focus on customer outcomes. With over 2,000 employees globally, in New Zealand we have branches spanning the country, and more than 250 team members. 

What’s in it for you  

• Competitive salary  
• Incentive programme for all staff 
• Opportunity to work with cutting-edge technologies in a dynamic environment  
• Supportive team culture that values collaboration  
• Professional development 
• Birthday leave 
• Flexible working options 
• Wellness benefit 
• Group insurance programme 
• Proactive EAP Services 
• Staff tenure programme 
• Access to experts and worldwide opportunities as part of a 2000+ staff global company  
• And more importantly, join an industry recognised award winning business .

If you believe you are the ideal candidate for this role and are eager to contribute to our dynamic team, don't hesitate in submitting your application today.

To submit a confidential application please apply now. Please include your CV and a cover letter detailing your relevant experience and why you're excited about this opportunity.