Online Operations Manager

As the Online Operations Manager at Mohawk Industries in Christchurch, Canterbury, NZ, you will play a crucial role in overseeing and managing the day-to-day operations of our online platform. This part-time position is ideal for someone with mid-to-senior level experience in the e-commerce industry, with at least 8 years of relevant experience.

Responsibilities: - Develop and implement strategies to optimize the online platform, including website functionality, user experience, and online marketing campaigns - Manage a team of online operations specialists, providing guidance, feedback, and support as needed - Monitor key performance indicators (KPIs) related to online sales, traffic, and customer engagement, and make data-driven decisions to improve performance - Collaborate with cross-functional teams, including IT, marketing, and customer service, to ensure seamless online operations - Stay up-to-date on industry trends and best practices, and make recommendations for continuous improvement - Oversee inventory management for online products, ensuring accurate stock levels and timely updates on out-of-stock items - Handle customer escalations and resolve any issues related to online orders, payment processing, or shipping

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Demonstrated experience in e-commerce operations, preferably in a retail or consumer goods company - Strong analytical skills and proficiency in data analysis tools - Excellent communication and interpersonal skills, with the ability to work well in a team environment - Adaptable and resourceful, with a proactive approach to problem-solving - Proven track record of planning and executing online initiatives to drive business growth - Experience in people management, with a focus on mentorship and development - Knowledge of online marketing strategies, SEO, and digital analytics tools

Benefits: - Parental leave for both mothers and fathers - Paid Time Off (PTO) for holidays, vacation, and sick days - Company transportation for commuting to and from the office

Working environment: At Mohawk Industries, we strive to cultivate leaders who foster inclusivity and mentorship. You will have the opportunity to work with a diverse team of professionals who are dedicated to driving success in the online space.

Equal opportunity statement: Mohawk Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors. Apply by June 29, 2024, to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.