Online Virtual Assistant

Job Description:

We are looking for a reliable and resilient Online Virtual Assistant to join our team at J.C. Penney in Hamilton, Waikato, NZ. As an Associate Level Online Virtual Assistant, you will be responsible for providing support to our online operations and assisting with various tasks related to customer service, data entry, and administrative duties.

Responsibilities: 1. Responding to customer inquiries and resolving any issues in a timely and professional manner. 2. Managing online orders and processing payments accurately. 3. Updating product listings and ensuring all information is up-to-date and accurate. 4. Assisting with social media management and creating engaging content for our online platforms. 5. Conducting market research and analyzing customer feedback to identify areas for improvement. 6. Collaborating with team members to brainstorm new ideas and strategies for online growth. 7. Providing general administrative support as needed.

Requirements: 1. Minimum of 2 years of experience in a similar role. 2. Strong critical thinking skills and the ability to problem-solve independently. 3. Excellent communication and teamwork skills. 4. Proficiency in Microsoft Office and other online tools. 5. Ability to work in a fast-paced environment and meet deadlines. 6. Experience with online customer service platforms is a plus.

Benefits: 1. Free accommodation for remote work. 2. Disability insurance coverage. 3. Travel opportunities for training and conferences.

Working Environment: At J.C. Penney, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the best online shopping experience for our customers, and we are looking for a Virtual Assistant who shares our passion for customer satisfaction.

Equal Opportunity Statement: J.C. Penney is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. J.C. Penney encourages individuals of all backgrounds to apply.

Deadline to apply: 2024-06-23

If you meet the requirements and are excited about the opportunity to join our team as an Online Virtual Assistant, please submit your resume and cover letter to be considered for this position. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.