Account Support Associate - Remote Work

Job Description:

AES is seeking a dependable and dynamic Account Support Associate to join our team on a part-time basis. This role will be fully remote, providing you with the flexibility to work from the comfort of your own home in Nelson, NZ.

Responsibilities: 1. Provide exceptional support to assigned customer accounts, ensuring their needs are met and issues are resolved in a timely manner. 2. Assist with account management tasks, including data entry, reporting, and analysis. 3. Conduct research to gather information on market trends, competitor activities, and customer preferences. 4. Collaborate with sales and marketing teams to develop strategies for maximizing customer satisfaction and retention. 5. Participate in decision-making processes related to account management and customer interactions. 6. Communicate effectively with customers through various channels, such as email, phone, and online chat. 7. Maintain accurate records of customer interactions and transactions using our CRM system. 8. Provide feedback to the management team on ways to improve customer experience and operational efficiency.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 3 years of experience in a customer service or account management role. 3. Excellent communication skills, both verbal and written. 4. Strong organizational skills and attention to detail. 5. Ability to work independently and collaborate with cross-functional teams. 6. Proficient in Microsoft Office Suite and CRM software. 7. Reliable and energetic personality traits. 8. Strong research and decision-making skills.

Benefits: 1. Company-provided equipment for remote work. 2. Employee discounts on products and services. 3. Joining bonus upon successful completion of the probationary period.

Working Environment: At AES, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We believe in empowering our employees to take ownership of their roles and contribute to the company's success through innovation and creativity.

Equal Opportunity Statement: AES is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, religion, disability, or age.

Deadline to apply: June 26, 2024

Join us at AES and be part of a dynamic team dedicated to providing top-notch customer support and driving business growth. Apply now and take the first step towards a rewarding career in account management!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.