Account Support Associate - Remote Work

Job Description:

Ameren is seeking a motivated and energetic Account Support Associate to join our team in a remote work capacity. As an Account Support Associate, you will be responsible for providing exceptional customer support and assistance to our clients. This is an entry-level position ideal for individuals with at least 1 year of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide support via email, phone, and live chat - Assist with client onboarding and account setup - Resolve customer issues and escalate to the appropriate department when necessary - Maintain accurate records of customer interactions and transactions - Collaborate with the sales team to ensure customer satisfaction and retention - Provide product information and recommendations to clients - Participate in ongoing training and professional development opportunities

Requirements: - 1 year of experience in a customer support or account management role - Confident and energetic personality - Strong emotional intelligence and persuasion skills - Excellent communication and problem-solving abilities - Proven ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent - Must have a reliable internet connection and home office setup

Benefits: - Profit sharing opportunities - Paid Time Off (PTO) - Training and professional development programs - Opportunity to be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: Ameren is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: June 26, 2024

Join Ameren and be part of a dynamic team dedicated to providing excellent customer support and driving positive change in the industry. Apply now to start your journey with us.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.