Account Support Manager - Remote Work

Job Description: Charter Communications is seeking a dynamic and experienced Account Support Manager to join our remote team in Wellington, NZ. As a mid-to-senior level professional with at least 6 years of experience in account management, you will be responsible for providing top-notch support to our clients and ensuring their satisfaction with our services.

Responsibilities: - Act as the main point of contact for assigned client accounts, building strong relationships and communicating effectively to understand their needs and expectations - Serve as a liaison between clients and internal teams to coordinate efforts and ensure timely delivery of solutions - Monitor client accounts, track progress, and proactively address any issues or concerns that may arise - Collaborate with sales team to identify opportunities for upselling and cross-selling our products and services - Prepare regular reports and presentations for clients to showcase performance metrics and ROI - Stay up-to-date on industry trends and market developments to provide valuable insights and recommendations to clients

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in account management or similar role, preferably in the telecommunications industry - Strong communication and interpersonal skills to effectively engage with clients and internal stakeholders - Ability to work independently and prioritize tasks in a fast-paced environment - Proficiency in CRM software and Microsoft Office Suite - Strong problem-solving skills and a proactive approach to addressing client needs

Personality Traits: - Reliable: Consistently deliver exceptional service and follow through on commitments - Independent: Capable of working autonomously and making decisions with minimal supervision

Soft Skills: - Cooperation: Ability to work collaboratively with cross-functional teams to achieve common goals - Adaptability: Willingness to embrace change and adjust to evolving business needs

Benefits: - Dental insurance to support your overall health and well-being - Paid overtime for your hard work and dedication - Gym membership to encourage a healthy work-life balance

Working Environment: At Charter Communications, we pride ourselves on fostering an inclusive and diverse working environment that transcends borders and promotes collaboration on a global scale. Join our team and be a part of a company that values teamwork, innovation, and continuous learning.

Equal Opportunity Statement: Charter Communications is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to Apply: May 29, 2024

If you meet the requirements and are interested in this exciting opportunity, we encourage you to apply before the deadline. Join Charter Communications and embark on a rewarding career in remote account support management.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.