Call Center Associate - Remote Work

Casey’s General Stores is seeking a motivated individual to join our team as a Call Center Associate in a remote work capacity. As a Call Center Associate, you will be responsible for providing exceptional customer service and support to our valued customers. This is a part-time entry-level position ideal for individuals looking to gain experience in a fast-paced customer service environment.

Responsibilities: - Handle inbound and outbound customer calls in a professional and courteous manner - Assist customers with inquiries, issues, and complaints regarding products and services - Provide accurate information and recommendations to customers to meet their needs - Process orders, returns, and exchanges efficiently and accurately - Escalate complex issues to the appropriate department for resolution - Meet or exceed performance metrics, including call volume, quality, and customer satisfaction ratings - Keep detailed records of customer interactions and transactions in the CRM system

Requirements: - 1 year of customer service or call center experience preferred - Excellent communication skills, both verbal and written - Ability to work independently and prioritize tasks effectively - Strong problem-solving and critical thinking skills - Resilient attitude and ability to handle difficult customers with professionalism - Proficiency in basic computer skills and CRM software - High school diploma or equivalent

Personality traits: Resilient, independent Soft skills: Problem-solving, critical thinking

Benefits: - Remote work flexibility - Life insurance - Profit sharing

Working environment: Join a team that is at the forefront of the industry with cutting-edge ideas and solutions. Our inclusive and supportive work culture encourages growth and development.

Equal Opportunity Statement: Casey’s General Stores is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

If you are a customer service-oriented individual who thrives in a dynamic remote work environment, we encourage you to apply for the Call Center Associate position at Casey’s General Stores. The deadline to apply is 2024-05-06.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.