Call Center Manager - Remote Work

Potentia is seeking a talented and experienced Call Center Manager to join our team on a part-time basis. This position allows for remote work, providing flexibility and work-life balance. As a mid-to-senior level role, we are looking for someone with at least 6 years of experience in call center management.

Responsibilities: - Manage and oversee the daily operations of the call center, ensuring high levels of customer satisfaction and efficiency. - Develop and implement strategies to improve call center performance, including optimizing workflows and processes. - Monitor and analyze call center KPIs to identify trends and areas for improvement. - Train and mentor call center staff to achieve performance goals and deliver exceptional service. - Collaborate with other departments to ensure alignment and consistency in customer interactions. - Handle escalated customer issues and provide resolutions in a timely manner. - Stay up-to-date on industry best practices and technology to continuously improve call center operations.

Requirements: - Proven experience in call center management, with a track record of delivering results. - Excellent communication skills, both verbal and written. - Strong leadership abilities and the ability to motivate and inspire a team. - Ability to adapt to a fast-paced and dynamic environment. - Reliable and passionate about providing top-notch customer service. - Bachelor's degree in a related field is preferred.

Benefits: - Relocation allowance for eligible candidates. - Retirement plan options to help you plan for the future. - Paid sick leave to support your health and well-being.

At Potentia, we value equal opportunity and strive to create an inclusive and diverse work environment. We encourage candidates of all backgrounds to apply.

If you meet the requirements and are interested in joining our team, please submit your application by the deadline of May 11, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.