Call Center Manager - Remote Work

Responsibilities: - Manage and oversee all aspects of the call center operations including customer service, telemarketing, and technical support - Develop and implement strategic plans to improve efficiency and effectiveness of call center processes - Train, mentor, and supervise call center staff to ensure high performance and customer satisfaction - Monitor call center metrics and KPIs to identify areas for improvement and implement necessary changes - Handle escalated customer calls and resolve complex issues in a timely manner - Collaborate with other departments to ensure seamless communication and coordination of efforts - Stay informed on industry trends and best practices to continuously improve call center operations - Conduct performance evaluations and provide feedback to team members to drive continuous improvement

Requirements: - 5 years of experience in a call center management role - Proven track record of success in managing and leading call center teams - Energetic and independent personality with a strong work ethic - Strong strategic planning and time management skills - Excellent communication and interpersonal skills - Proficient in MS Office and call center software systems - Ability to work remotely and maintain high level of productivity - Bachelor's degree in Business Administration or related field preferred

Benefits: - Remote work flexibility allowing you to work from anywhere - Employee discounts on products and services - Travel opportunities for conferences and trainings

Working environment: At Jacobs Engineering Group, we value diversity and inclusivity. As a Call Center Manager, you will play a crucial role in creating a culture of belonging where every voice is heard and respected. We strive to empower our employees to bring their authentic selves to work and contribute to a positive and supportive work environment.

Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.