Call Center Specialist - Remote Work

Job Description:

Eight360 is seeking a hardworking and energetic Call Center Specialist to join our team on a part-time, remote basis. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide exceptional customer service and support to resolve inquiries and issues - Utilize effective decision-making skills to appropriately escalate customer concerns - Use persuasive communication to promote company products and services - Maintain accurate records of customer interactions and transactions in the CRM system - Meet and exceed performance goals and targets set by management - Collaborate with team members to ensure a cohesive and efficient workflow - Stay informed on company policies, products, and procedures

Requirements: - High school diploma or equivalent - Strong communication skills and ability to multitask effectively - Excellent decision-making abilities and problem-solving skills - Persuasive and confident communication skills - Comfortable working in a fast-paced and dynamic environment - Reliable internet connection and home office setup - Must be available to work flexible hours as required

Benefits: - Company transportation for eligible employees - Life insurance coverage - Dental insurance benefits - Opportunities for growth and development within the company

Working Environment: At Eight360, we strive for a harmonious workplace where collaboration and respect are fundamental values. We believe in fostering a supportive and inclusive environment where every team member feels valued and empowered to succeed.

Equal Opportunity Statement: Eight360 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome and encourage diversity in our workforce.

Deadline to Apply: May 1, 2024

Join our team at Eight360 and take the first step towards a rewarding career in customer service! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.