Chat Support Assistant - Remote Work

The Chat Support Assistant position at Mattel is a remote part-time job opportunity based in Christchurch, Canterbury, NZ. This entry-level role is perfect for individuals who are hardworking and resilient, with a knack for excellent presentation and project management skills.

As a Chat Support Assistant, your responsibilities will include but are not limited to:

- Providing exceptional customer service and support via chat to address customer inquiries, issues, and feedback - Maintaining a high level of professionalism and positivity in all interactions with customers - Collaborating with internal teams to resolve customer concerns in a timely manner - Documenting customer interactions and feedback to help improve the overall customer experience - Meeting or exceeding productivity and quality metrics set by the company - Participating in training sessions to continuously improve your knowledge and skills

To excel in this role, you must possess the following requirements:

- Strong communication skills, both written and verbal - Ability to multitask and prioritize workload effectively - Proficiency in using chat support software and tools - High school diploma or equivalent - No prior experience required, but a willingness to learn and grow in a fast-paced environment

At Mattel, we offer a supportive working environment where you can flourish in a culture that embraces change and responds resiliently. In addition to competitive compensation, benefits for this role include company equipment, a relocation allowance for eligible candidates, and paid overtime.

If you are an individual who is passionate about customer service and looking to kickstart your career in a supportive and dynamic work environment, then apply for the Chat Support Assistant position at Mattel today!

Equal opportunity statement: Mattel is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.