Chat Support Associate - Remote Work

Job Description:

We are looking for a Chat Support Associate to join our team at Universal Health Services. This is a remote work position based in Tauranga, Bay Of Plenty, New Zealand. As a part-time Associate Level Chat Support Associate, you will be responsible for providing exceptional customer service through chat support channels.

Responsibilities: 1. Responding to customer inquiries and resolving issues through chat support. 2. Providing accurate information about our products and services to customers. 3. Escalating complex issues to the appropriate departments for resolution. 4. Maintaining a high level of professionalism and courtesy in all customer interactions. 5. Collaborating with other team members to ensure a seamless customer experience. 6. Keeping detailed records of customer interactions and transactions.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Resilient personality with the ability to handle challenging customer situations. 3. Independent worker who can manage time effectively and prioritize tasks. 4. Attention to detail and strong presentation skills. 5. Excellent written and verbal communication skills. 6. Proficiency in using chat support software and other communication tools. 7. Ability to adapt to a fast-paced work environment.

Benefits: 1. Retirement plan options. 2. Gym membership reimbursement. 3. Company-provided transportation for eligible employees.

Working Environment: At Universal Health Services, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing the highest level of customer service and support to our clients.

Equal Opportunity Statement: Universal Health Services is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and strive to create a positive and supportive work environment for all employees.

Deadline to Apply: June 25, 2024

If you meet the requirements and are interested in this exciting opportunity, please submit your application by the deadline. We look forward to having you join our team at Universal Health Services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.