Chat Support Manager - Remote Work

Job Description: We are looking for a passionate and reliable Chat Support Manager to join our team at Monsanto. This is a part-time remote position based in Hamilton, Waikato, New Zealand. As an Associate Level Chat Support Manager, you will be responsible for leading a team of chat support agents to provide exceptional customer service to our clients.

Responsibilities: - Manage and lead a team of chat support agents to ensure high-quality customer service - Monitor chat conversations to ensure agents are providing accurate and timely information - Develop and implement training programs for chat support agents - Analyze chat data to identify trends and make recommendations for improvement - Work closely with other departments to ensure a seamless customer experience - Handle escalated customer inquiries and provide solutions in a timely manner - Oversee scheduling and staffing for the chat support team - Provide regular reports to management on team performance and customer satisfaction metrics

Requirements: - Bachelor's degree in business administration, marketing, or a related field - Minimum of 5 years of experience in customer service or chat support - Proven leadership skills and the ability to motivate and inspire a team - Strong analytical skills to interpret chat data and make data-driven decisions - Excellent communication skills, both written and verbal - Ability to work independently and manage multiple priorities in a fast-paced environment - Proficiency in chat support software and customer relationship management systems

Personality Traits: - Passionate about providing exceptional customer service - Reliable and dedicated to delivering results

Soft Skills: - Leadership skills to motivate and inspire a team - Strong analytical skills to interpret chat data and make data-driven decisions

Benefits: - Visa sponsorship for qualified candidates - Disability insurance for all employees - Free accommodation for remote workers

Working Environment: At Monsanto, we embrace creativity in a culture that values fresh ideas and inventive solutions. Join our team of dedicated professionals who are passionate about making a positive impact in the world of agriculture.

Deadline to Apply: Please submit your application by May 17, 2024.

Equal Opportunity Statement: Monsanto is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.