Chat Support Representative - Remote Work

As a Chat Support Representative at American Family Insurance Group, your primary responsibility will be to provide excellent customer service through online chat support. This is a remote work position based in Napier, Hawke's Bay, NZ, offering part-time hours and targeting entry-level professionals with no prior experience required.

Responsibilities: - Responding to customer inquiries and providing assistance through online chat in a timely and professional manner - Troubleshooting customer issues and providing solutions to problems - Maintaining a positive and customer-centric attitude at all times - Documenting customer interactions and updating customer records as needed - Collaborating with other team members to ensure seamless customer service experience

Requirements: - Strong communication skills and ability to work independently - Reliability and punctuality in meeting work demands - Strong problem-solving skills and ability to think critically - Emotional intelligence and ability to empathize with customers - Proficiency in typing and navigating online chat platforms - Customer service experience is a plus, but not required

Personality traits: - Independent and self-motivated - Reliable and detail-oriented

Soft skills: - Problem-solving - Emotional intelligence

Benefits: - Disability insurance - Paid sick leave - Parental leave

Working environment: At American Family Insurance Group, we value excellence in every aspect of our work. We set high standards for achievement and encourage our employees to pursue excellence in their endeavors.

Equal opportunity statement: American Family Insurance Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, gender, sexual orientation, age, religion, or any other factor. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-06-29

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Chat Support Representative position with American Family Insurance Group. Join our team and be a part of a company that values excellence and puts customers first.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.