Chat Support Specialist - Remote Work

Job Description:

Choice, a leading technology company based in Hamilton, Waikato, NZ, is seeking a highly motivated Chat Support Specialist to join our remote team on a part-time basis. As an Entry Level role, no prior experience is required, making this the perfect opportunity for someone looking to kickstart their career in customer support.

Responsibilities: 1. Provide timely and accurate responses to customer inquiries via chat, ensuring a positive customer experience. 2. Assist customers with troubleshooting technical issues related to our products and services. 3. Collaborate with other team members to resolve customer concerns efficiently. 4. Keep detailed records of customer interactions and follow up as needed. 5. Identify opportunities for process improvement and communicate them to the team lead. 6. Stay up-to-date on product knowledge and industry trends to better serve customers.

Requirements: 1. Adaptability to changing situations and willingness to learn new processes. 2. Dedication to providing excellent customer service and resolving issues efficiently. 3. Strong cooperation and teamwork skills to work effectively with a remote team. 4. Critical thinking abilities to analyze customer inquiries and provide appropriate solutions.

Personality Traits: 1. Adaptable: Ability to adjust to different situations and handle challenging customer interactions. 2. Dedicated: Committed to delivering high-quality customer support consistently.

Soft Skills: 1. Cooperation: Ability to work effectively with a team and collaborate to achieve common goals. 2. Critical Thinking: Ability to analyze information and make informed decisions to solve customer issues.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Retirement plan options to help you plan for the future. 3. Paid Time Off (PTO) to relax and recharge.

Working Environment: At Choice, we encourage curiosity and questioning to fuel innovation and growth. We provide a supportive and inclusive work environment where every team member's ideas and contributions are valued.

Deadline to Apply: Interested candidates must submit their applications by May 28, 2024.

Equal Opportunity Statement: Choice is an equal opportunity employer and is committed to providing a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.