Client Relations Specialist - Remote Work

Job Description:

Starwood Hotels & Resorts is seeking a dedicated and experienced Client Relations Specialist to join our team on a part-time basis. This position will be remote and based in Auckland, NZ. As an Associate level professional with at least 2 years of experience, the ideal candidate will be adaptable, motivated, and possess strong presentation and adaptability skills.

Responsibilities: - Establish and maintain positive relationships with clients via phone, email, and virtual meetings - Address client inquiries and concerns in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and issues are resolved effectively - Monitor and track client interactions, feedback, and satisfaction levels - Identify opportunities for upselling and cross-selling of products or services to existing clients - Provide ongoing support and assistance to clients to ensure their ongoing satisfaction and loyalty - Stay up-to-date on industry trends and competitor activities to provide valuable insights to clients - Assist in the development and implementation of client retention strategies - Meet and exceed individual and team goals for client satisfaction and retention

Requirements: - Bachelor's degree in Business, Hospitality, or related field preferred - Minimum of 2 years of experience in client relations, customer service, or similar role - Excellent communication and interpersonal skills - Strong organizational and time-management abilities - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and as part of a remote team - Flexible and adaptable to changing priorities and client needs - Demonstrated ability to build rapport and trust with clients - Experience in the hospitality industry is a plus

Benefits: - Life insurance - Gym membership - Disability insurance

Working Environment: At Starwood Hotels & Resorts, we cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a supportive and collaborative work environment where every team member has the opportunity to succeed and grow.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Starwood Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.